Case Study: Multi-Campus Specialty Hospital achieves faster on-call cardiac response times with PerfectServe

How To Improve On-Call Cardiac Response Times at a Multi-Campus Hospital

Multi-Campus Specialty Hospital, a Michigan-based multi-location health system and leader in stroke and cardiothoracic care, faced delays and silos in its on-call cardiac notification process that threatened door-to-balloon performance. The hospital had relied on an operator/pager system that created holds, unnecessary travel, and incomplete records, so leaders turned to PerfectServe to modernize critical-care communications.

PerfectServe implemented its care team alerts module (part of its Clinical Collaboration solution), customizing schedules and workflows, training about 20 cath lab physicians, and routing notifications directly to mobile devices with automated reporting and escalation to backups. The result was faster, more transparent on-call coordination, high clinician adoption, fewer manual errors and missed records, and a significant improvement in cath lab response times that supports better door-to-balloon performance.