Case Study: Park Nicollet Methodist Hospital achieves 32% drop in readmission rates with PerfectServe

Park Nicollet drops readmission rate by 32% with a text-first approach to patient outreach

Park Nicollet Methodist Hospital, a 400-bed facility in St. Louis Park, Minnesota, faced challenges lowering readmission rates because nurses spent significant time calling patients after discharge yet still struggled to reach enough people. To improve outreach without increasing nursing workload, Park Nicollet partnered with PerfectServe to deploy an automated, text-first patient follow-up solution.

PerfectServe implemented customized, ADT‑triggered text assessments that identify risk, provide a 24x7 contact number, and feed responses into an online dashboard that automatically flags patients for follow-up. The solution produced measurable impact: a 32% drop in readmission rates, a 70% patient response rate to texts, a 25% reduction in nurse phone calls, and identification of the 17% of cases needing immediate attention, leading Park Nicollet to expand the program across its system.

Park Nicollet Methodist Hospital

Karen Loscheider

Manager Nurse Line & Central Refill Department