Case Study: Cherry Creek Eye Physicians & Surgeons achieves complaint-free after-hours call management with PerfectServe

How To Make Answering Service Complaints a Thing of the Past with Modern Technology

Cherry Creek Eye Physicians & Surgeons, a Denver-based ophthalmology practice, struggled with unreliable live answering services that failed to capture callback numbers, misrouted calls, provided inconsistent pricing, and offered poor customer support — causing repeated provider dissatisfaction. Practice Administrator Lea Petersen sought a better solution and selected PerfectServe’s Practice Communication (answering service) to address these gaps.

PerfectServe implemented its automated answering service and had the practice trained and live within 30 days, adding features like one‑touch callback numbers, dynamic call/message routing, secure provider messages with patient context and phone numbers, editable on‑call schedules, flat‑rate pricing, and 24/7 support. The result: streamlined workflows, faster issue resolution (Dr. Lewis’s app issue fixed in one brief support session), consistent pricing, and — according to Petersen — zero provider complaints since implementation.

Cherry Creek Eye Physicians & Surgeons

Lea Petersen

Practice Administrator