Case Study: Rossi Teri MD achieves streamlined cross-state call management and saves 2 hours daily with PerfectServe

How to Streamline Call Management Across State Lines

Rossi Teri MD (Dr. Beers‑Rossi) is a small, private psychiatry practice in Key West run by Dr. Rossi with office manager Pam Beers working remotely from New York. The practice struggled with an outsourced live answering service that produced incorrect patient information, long wait times, and confused patients about hours and refills, so they needed a user-friendly, automated solution with reliable transcription and remote access. They selected PerfectServe’s Practice Communication solution with voice-to-text voicemail.

PerfectServe implemented an automated answering service, phone tree routing, instant voicemail transcription, one‑click callback numbers, masked caller ID, and mobile app access plus 24/7 support and training. As a result, Pam estimates she saves about two hours a day managing calls and messages, patient contact info is accurate, inbound calls are tracked, workflows are simplified, and patients report a clearer, more reliable call experience — delivering measurable time savings and improved operational reliability for Rossi Teri MD.