Case Study: Advocate Aurora Health achieves 29% faster patient bed assignments and 164 more monthly placements with PerfectServe Clinical Collaboration

Advocate Aurora Health Streamlining Patient Transfers With PerfectServe

Advocate Aurora Health, one of the 10 largest not-for-profit integrated health systems, was facing growing capacity challenges that caused care transition delays, revenue risk, and patient outmigration. To standardize access workflows across its 27 hospitals and 3,500 beds and improve timely patient placement, Advocate Aurora Health partnered with PerfectServe and implemented PerfectServe’s Clinical Collaboration solution as a core part of its Patient Command Center initiative.

PerfectServe’s solution centralized physician schedules, automated escalation pathways, and used Dynamic Intelligent Routing® to ensure messages reached the right clinician at the right time, backed by a single analytics dashboard. As a result, the Patient Command Center achieved a 29% decrease in “Ready to Move to Assigned Bed” time (from 68 to 48 minutes), placed an average of 164 additional patients per month, reached an 89.8% acceptance rate for direct admissions, and prevented 109 patients from leaving to seek care elsewhere.

Advocate Aurora Health