Case Study: IPC/Senior Care of Colorado achieves faster, HIPAA-compliant communications and 50% cost savings with PerfectServe

Streamlined contacts, process transparency and HIPAA compliance— at half the cost

IPC/Senior Care of Colorado, a hospitalist practice of about 50 clinicians serving 106 facilities in Colorado, struggled with slow, error-prone communication: facility staff called a triage center that often took an hour or more to complete callbacks, increasing miscommunication, risking unsecured PHI, and generating high after‑hours answering service costs. They engaged vendor PerfectServe for a clinical communications platform to address these challenges.

PerfectServe implemented its platform practice-wide (using a six-clinician task force and an on-site implementation specialist) so facility staff can reach the right practitioner directly, clinicians control how they receive contacts, and emergencies still route through triage. As a result, call cycles dropped to minutes and hand-offs were virtually eliminated; 24‑hour coverage fees were roughly half the prior answering‑service cost, and PerfectServe’s consolidated logging and regular contact reports improved process transparency and HIPAA compliance.

IPC/Senior Care of Colorado

Shelly Thomas

Director of Operations