Case Study: Ochsner Health achieves a 30% increase in physician satisfaction with PerfectServe Provider Scheduling (Lightning Bolt)

Better Scheduling Helps Ochsner Health Increase Physician Satisfaction by 30%

Ochsner Health’s Anesthesia Department manages more than 22,600 cases annually with 60 anesthesiologists and faced a time-consuming, error-prone scheduling process: schedulers spent 60–75 hours per month building spreadsheets, there was no centralized schedule or standard workflow for time-off and changes, and individual preferences were hard to capture. To address this, Ochsner Health implemented PerfectServe’s Provider Scheduling powered by Lightning Bolt.

PerfectServe’s solution automated schedule generation while honoring provider preferences and complex rules, added analytics for fair shift distribution, and tied assignment units to payroll. The result: physician engagement rose nearly 30% (Press Ganey) within six months, vacation approvals increased 55%, schedule creation time dropped from 67.5 to 14 hours per month (a 79% improvement), OR handoff improvements saved about $600K/year, and providers experienced reduced burnout and greater autonomy.

Ochsner Health

Dhruv Choudhry

Ochsner Health