Case Study: Spectrum Health System achieves real-time physician reach and streamlined on-call scheduling with PerfectServe

Spectrum Health Care Teams Benefit from Real-Time, Integrated Communication

Spectrum Health System, a not-for-profit health system based in Grand Rapids, Michigan with 12 campuses, 2,110 beds and 25,000+ employees, faced delays in patient care because nurses could not reliably reach physicians on the first call and were dependent on manually managed provider schedules. To address this, Spectrum Health System implemented PerfectServe’s integrated clinical communication platform, including its Dynamic Intelligent Routing® and web/mobile applications.

PerfectServe delivered a single source of truth for on-call schedules and real-time messaging—allowing nurses to connect from the bedside, see when messages are delivered and read, and escalate issues via the Help Chain. As a result, Spectrum Health System expanded access to nearly 4,000 nurses, reduced repeat call attempts, enabled faster callbacks and point-of-care conversations, and established PerfectServe as the organization’s reliable scheduling and communication solution.

Spectrum Health System

Julie Scholten

Project Manager for Nursing Administration