Case Study: Women's Health Associates achieves fewer missed calls and faster patient care with PerfectServe Practice Communication

How to Reduce Missed Calls with an Effective Answering Service

Women’s Health Associates, a women-owned OB-GYN practice in Lubbock, TX that sees more than 50 OB patients weekly, was struggling with missed messages, incorrect call transfers, confusing schedules, and variable pricing from their prior answering service — issues that left patients feeling neglected and frustrated staff. To address these challenges they turned to PerfectServe and implemented PerfectServe Practice Communication.

PerfectServe deployed its Practice Communication platform and Practitioner app, enabling quick on-call reassignment, accurate inbound routing, and easy message forwarding that Jaylee and the team could configure rapidly. As a result, Women’s Health Associates eliminated missed and misrouted patient calls, improved clinic communication and provider satisfaction, sped up routine tasks like prescription refills, and delivered faster, more reliable patient care.

Women's Health Associates

Jaylee Campos

Office Coordinator