Jack Henry Banking B2B Case Studies & Customer Successes

Jack Henry Banking is a leading provider of the integrated technology platforms banks need to process financial transactions, automate business processes, and manage mission-critical customer and business information. They now serve as the primary technology partner for approximately 1,100 banks ranging from community banks to multi-billion dollar mid-tier banks and multi-bank holding companies, including approximately 15 percent of mid-tier banks with assets ranging from $1 billion to $30 billion.

Case Studies

Showing 45 Jack Henry Banking Customer Success Stories

Bangor Savings Bank saves 120 hours per month and streamlines processes with Jack Henry Banking’s jhaEnterprise Workflow™

Bangor Savings Bank

Danielle Raymond

Performance Improvement Coordinator

Bank of the Panhandle achieves seamless teller integration, faster processing, and near‑real‑time posting with Jack Henry Banking’s Core Director Teller

Bank of the Panhandle

Sharen Wilson

Marketing Director

BofI Federal Bank achieves scalable, integrated customer service with Jack Henry Banking’s jhaCall Center

BofI Federal Bank

Adrielle Robinson

Salesforce Administrator

Brady National Bank achieves streamlined BSA compliance and cuts customer review time to under 10 minutes with Jack Henry Banking (Yellow Hammer BSA)

Brady National Bank

Julie Rodriguez

Senior Vice President/Cashier

Camden National Bank achieves 24/7/365 customer availability and operational efficiency with Jack Henry Banking’s jhaCall Center

Camden National Bank

Stacy Giansiracusa

Assistant Vice President, Customer Assistance Center

Cashmere Valley Bank achieves happier, more efficient staff and faster customer service with Jack Henry Banking's SilverLake Xperience

Cashmere Valley Bank

Sue Ozburn

EVP, Chief Information Officer

Charter Bank achieves streamlined security and simplified user access with Jack Henry Banking's JHA Client Services Consulting

Charter Bank

Erik LeMay

CIO

Chesapeake Bank cuts loan processing time by 50% with Jack Henry Banking's OnBoard Loans

Chesapeake Bank

Sherry Williams

VP Loan Operations & Credit Administration Manager

Citizen Bank of Mukwonago achieves same-day deposits and significant cost savings with Jack Henry Banking's Vertex Teller Capture

Citizen Bank of Mukwonago

Steve Dettinger

Systems Support Officer

Citizens National Bank achieves a highly customizable, growth-ready core with Jack Henry Banking (SilverLake System)

Citizens National Bank

Pam Ihli

Senior Vice President & Chief Technology Officer

SilverLake System The Highly Customizable Commercial Banking Platform

Citizens National Bank

Pam Ihli

Senior Vice President & Chief Technology Officer

City Bank achieves efficient, compliance-driven loan origination with Jack Henry Banking's OnBoard Loans

City Bank

Loyce Nesteby

VP of Compliance

Community National Bank achieves faster, more accurate teller service and reduced fraud with Jack Henry Banking's Vertex Teller Automation System

Community National Bank

Donna Beckett

Vice President and Chief Operations Officer

Cornerstone Bank achieves technology planning, cost savings, and reduced stress with Jack Henry Banking

Cornerstone Bank

Terry Martin

Senior Vice President and Chief Information Officer

Cumberland Valley National Bank achieves commercial market expansion and streamlined loan processing with Jack Henry Banking's OnBoard Loans

Cumberland Valley National Bank

Mary Jo Sutton

Loan Documentation Manager

Escambia County Bank achieves reliable disaster recovery and lower IT costs with Jack Henry Banking

Escambia County Bank

Doug Welch

Vice President

Extraco Banks - Customer Case Study

Extraco Banks

Lindsay Green

Managing Director and SVP

Extraco Banks achieves a 50% increase in checking-account profits with Jack Henry Banking's Relationship 360

Extraco Banks

Lindsay Green

Managing Director and SVP

Farmers State Bank achieves real-time transactions and outstanding customer service with Jack Henry Banking

Farmers State Bank

Mike Scott

CIO/Vice President

Farmers State Bank achieves faster customer service and operational efficiency with Jack Henry Banking's Core Director

Farmers State Bank

Scott Rocholl

President

Farmers Trust and Savings Bank achieves a smooth CIF 20/20 Xperience rollout and stronger staff buy-in with Jack Henry Banking

Farmers Trust and Savings Bank

Julie Weaver

Vice President of Information Technology

First American Bank achieves real-world disaster readiness and rapid community response with Jack Henry Banking's Centurion Mock Disaster Drill

First American Bank

Mike Murphy

Executive Vice President and Chief Financial Officer

jhaCall Center Outsourced Select Services

First Commonwealth Bank

Norman J. Montgomery

Executive Vice President

First Commonwealth Bank achieves doubled call-resolution speed and a seamless 39-system conversion with Jack Henry Banking's jhaCall Center Outsourced Select Services

First Commonwealth Bank

Thomas Mathe

Senior Vice President/Chief Technology Officer

First Florida Integrity Bank achieves technology-driven, scalable growth with Jack Henry Banking

First Florida Integrity Bank

Peter Setaro

Senior Executive Vice President/Chief Information Officer

The First, N.A. (First National Bank) achieves major cost savings and enhanced disaster recovery with Jack Henry Banking’s JHA OutLink Processing Services (JHA OPS)

First National Bank

Tony McKim

President/CEO

First South Bank boosts profitability and customer loyalty with Jack Henry Banking's Relationship 360

First South Bank

Randy Woodson

Chief Operating Officer

First State Bank achieves 67% net profit increase with Jack Henry Banking's Relationship 360

First State Bank

Randy Miller

Senior Vice President

First US Bank achieves nearly $350,000 in five-year cost savings and mobile email access with Jack Henry Banking's Microsoft Office 365

First US Bank

Phillip Wheat

Senior Vice President/Chief Information Officer

FMB achieves greater efficiency and modernization with Jack Henry Banking's SilverLake System and JHA OutLink Processing Services

FMB

Sonja Walker

SVP/Deposit Operations

IBERIABANK achieves rapid, effective Global Security implementation and expert support with Jack Henry Banking (JHA Client Services Consulting)

IBERIABANK

Linda Hatchett

Applications Programming Manager Vice President

Isabella Bank achieves streamlined operations and faster audits with Jack Henry Banking's jhaEnterprise Workflow

Isabella Bank

Amy Vogel

Vice President and Chief Risk Officer

Isabella Bank - Customer Case Study

Isabella Bank

Sandy Yuncker

Vice President

Isabella Bank - Customer Case Study

Isabella Bank

Julie Huber

Chief Technology Officer

Midwest BankCentre achieves extended after-hours availability and improved customer service with Jack Henry Banking's jhaCall Center

Midwest BankCentre

Donna Dieckmann

Vice President of Product Management and Business Intelligence

Northway Bank achieves significant cost savings and efficiency gains with Jack Henry Banking's jhaEnterprise Workflow

Northway Bank

Diane Pelchat

Vice President Senior Core & Electronic Banking Manager

Peoples Security Bank & Trust achieves extended call coverage and peace of mind with Jack Henry Banking's jhaCall Center

Peoples Security Bank & Trust

Nicole Finch

Call Center Supervisor

Peoples Southern Bank achieves seamless CIF 20/20 outsourcing and lower IT costs with Jack Henry Banking

Peoples Southern Bank

Sandra Minor

Technology Officer

River Valley Bank achieves streamlined operations and enhanced customer service with Jack Henry Banking

River Valley Bank

Todd Nagel

President/CEO

The Bank of Clovis achieves record growth and streamlined operations with Jack Henry Banking Core Director

The Bank of Clovis

Randy Harris

President & CEO

Think Mutual Bank achieves faster loan approvals and streamlined account opening with Jack Henry Banking's ArgoKeys

Think Mutual Bank

Eileen Oliver

Sr. VP/CIO

Univest Bank and Trust Co. achieves IT resilience and accelerated growth with Jack Henry Banking's OutLink Processing Services

Univest Bank and Trust Co.

Eric W. Conner

Chief Technology Officer & EVP

Washington Trust Bank achieves rapid, scalable online banking conversion support with Jack Henry Banking's jhaCall Center Outsourced Select Services

Washington Trust Bank

Sharry Ditzler

Vice President Finance

WestStar Bank achieves 10%+ deposit growth and streamlined CRM with Jack Henry Banking's Synapsys

WestStar Bank

Anita Werner

First Vice President/CRM Program Manager

Wilson Bank & Trust achieves payroll efficiency and cost savings with Jack Henry Banking's TimeTrack

Wilson Bank & Trust

Jennifer Leech

Benefits Coordinator

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Jack Henry Banking B2B Case Studies & Customer Successes

Case Studies

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