Case Study: Citizen Bank of Mukwonago achieves same-day deposits and significant cost savings with Jack Henry Banking's Vertex Teller Capture

Citizen Bank of Mukwonago - Customer Case Study

Citizen Bank of Mukwonago, a $600 million independent community bank in Mukwonago, WI founded in 1892, was looking to cut check processing costs and improve branch-to-back‑office efficiency. The bank struggled with late‑day deposits that couldn’t be processed until the next day, costly proof/sorter maintenance and courier/microfilm risks, so it turned to Jack Henry Banking and implemented Vertex Teller Capture.

Jack Henry Banking’s Vertex Teller Capture images checks at the teller line, automatically posts transactions and routes imaged items to the bank’s check image servers, eliminating the previous 5 p.m. cutoff and much of the courier/microfilm risk. The solution streamlined teller and back‑office workflows, reduced payroll hours, supply and service contract costs, lowered reject re‑entry and balancing issues, and delivered rapid payback—allowing customers to see deposits the same day and materially cutting check processing expenses.

Citizen Bank of Mukwonago

Steve Dettinger

Systems Support Officer