Case Study: First American Bank achieves real-world disaster readiness and rapid community response with Jack Henry Banking's Centurion Mock Disaster Drill

First American Bank - Customer Case Study

First American Bank of Norman, OK (assets $315 million) faced recurring severe storms, tornadoes and power outages that threatened its ability to serve customers and protect staff and data. To strengthen business continuity with a people-focused approach, First American Bank engaged Jack Henry Banking’s Centurion Mock Disaster Drill to test plans, communications and role assignments across departments.

Jack Henry Banking ran an on-site Centurion Mock Disaster Drill with about 26 managers (roughly 20% of staff) to rehearse primary/secondary responsibilities and human-centered response actions. Within days real tornadoes struck the bank’s service area and the team executed the plan—safely sheltering people, opening a Sunday drive‑thru for four hours (two employees), coordinating generators and logistics, and helping organize a community fundraiser that raised more than $6,000. The drill accelerated recovery, improved communications, clarified roles, and led First American to adopt departmental “mini‑drills” and refine its business continuity plan.

First American Bank

Mike Murphy

Executive Vice President and Chief Financial Officer