Case Study: Farmers State Bank achieves faster customer service and operational efficiency with Jack Henry Banking's Core Director

Jack Henry Banking’s Service and Automation are a Standout for this Minnesota Bank

Farmers State Bank, a $64 million community bank in Underwood, Minnesota, faced an archaic core system and poor support from its previous provider that limited customer service and growth. In October 2012 the bank selected Jack Henry Banking’s Core Director and outsourced its core operations to address inadequate service, manual ticketing processes, and the lack of modern digital products.

Jack Henry Banking implemented Core Director along with automation, teller capture, remote deposit and online/mobile banking, plus outsourced data center services and responsive support; as a result transaction posting time dropped from three minutes to 30 seconds, teller labor fell by the equivalent of half a person, and support response times went from weeks to hours or minutes. By partnering with Jack Henry Banking, Farmers State Bank gained modern product offerings, improved operational efficiency, reduced personnel/IT risk, and faster issue resolution.

Farmers State Bank

Scott Rocholl

President