Case Study: City Bank achieves efficient, compliance-driven loan origination with Jack Henry Banking's OnBoard Loans

City Bank - Customer Case Study

City Bank, a Lubbock, Texas community bank with more than $2 billion in assets and 35 locations, needed a compliance-driven way to produce professional, branded loan packages quickly and without manual form maintenance. As an existing Jack Henry Banking client, City Bank chose OnBoard Loans to provide dynamic, transaction-specific documents and internet-delivered updates.

Jack Henry Banking’s OnBoard Loans implemented dynamic forms, nightly internet updates, and a compliance engine that produces Compliance Reports before closing. City Bank says the solution saved a significant amount of staff time by eliminating manual form updates, reduced operating risk through pre-closing compliance alerts, enabled polished loan packages to be produced in minutes, and improved customer satisfaction.

City Bank

Loyce Nesteby

VP of Compliance