Case Study: The First, N.A. (First National Bank) achieves major cost savings and enhanced disaster recovery with Jack Henry Banking’s JHA OutLink Processing Services (JHA OPS)

First National Bank - Customer Case Study

First National Bank faced rising costs, staffing strains, and vulnerability to natural-disaster downtime from maintaining in‑house processing and data center operations. To address disaster recovery and save on capital and operational expenses, First National Bank moved from “in to out” and adopted Jack Henry Banking’s JHA OutLink Processing Services™ (JHA OPS).

Jack Henry Banking implemented JHA OPS with production-proven conversion and installation services and redundant data centers in Allen, Texas and Branson, Missouri, integrating smoothly with existing tools like NetTeller®. The change eliminated several hundred overtime hours, allowed reallocation of two employees, improved uptime and customer-facing services, and returned “hundreds of thousands of dollars” to the bank’s budget while strengthening disaster recovery and regulatory compliance.

First National Bank

Tony McKim

President/CEO