Case Study: Farmers Trust and Savings Bank achieves a smooth CIF 20/20 Xperience rollout and stronger staff buy-in with Jack Henry Banking

Farmers Trust and Savings Puts Trust in CIF 20/20 Xperience

Farmers Trust and Savings Bank, a $402 million community bank in Spencer, IA, faced a major user‑adoption challenge as it migrated to CIF 20/20 Xperience™ and wanted consistent, customized training for all staff. To ensure the new interface met users’ needs and that training delivered a single, clear message, they engaged Jack Henry Banking’s JHA Client Services for the rollout.

Jack Henry Banking provided a JHA Client Services consultant who conducted pre‑rollout planning calls, a 3‑day on‑site program with pilot reviews, small‑group training and one‑on‑one workstation customizations. The engagement delivered measurable results: staff were able to navigate Xperience independently when the consultant left, management reported stronger buy‑in and ownership, and customized screens produced immediate usability improvements while easing the transition from the legacy green screen.

Farmers Trust and Savings Bank

Julie Weaver

Vice President of Information Technology