Case Study: River Valley Bank achieves streamlined operations and enhanced customer service with Jack Henry Banking

River Valley Bank - Customer Case Study

River Valley Bank, a community bank founded in 1967 in Wausau, Wisconsin, needed a highly integratable technology suite to keep pace with rapid growth and customer expectations as it expanded from roughly $500M to $1B in assets, grew to 15 branches and launched online division IncredibleBank.com. To meet that challenge, River Valley partnered with Jack Henry Banking and implemented its SilverLake System core along with Banno Mobile, Synapsys CRM, Yellow Hammer Fraud Detective and JHA OutLink Processing Services.

Jack Henry Banking integrated those solutions to streamline end-of-day processing, improve mobile and online customer experiences, and strengthen fraud detection, allowing River Valley to focus on onboarding new customers and planned acquisitions. The outcome: measurable scale and efficiency gains—growth to $1B in assets, a 15-branch footprint, a thriving IncredibleBank channel—and proactive fraud alerts and automated workflows that River Valley credits to Jack Henry Banking for protecting revenue and enhancing service.

River Valley Bank

Todd Nagel

President/CEO