Case Study: Cumberland Valley National Bank achieves commercial market expansion and streamlined loan processing with Jack Henry Banking's OnBoard Loans

Cumberland Valley National Bank - Customer Case Study

Cumberland Valley National Bank, a $409 million community bank in London, KY, wanted to expand beyond consumer real estate lending into the commercial market but faced complex documentation, disclosure and compliance challenges. To achieve that goal they implemented Jack Henry Banking’s OnBoard Loans solution to provide dynamic, customizable loan forms and tighter integration with their core systems.

Jack Henry Banking configured OnBoard Loans’ dynamic forms and compliance-driven logic to automate document generation, self-update regulatory changes, and pull more data from the core. The result: significantly reduced manual work, faster user training (a new loan processor was live in three days), and a more centralized workflow that enabled the bank to go from roughly 10 loan processors to about 2—supporting successful growth into commercial lending.

Cumberland Valley National Bank

Mary Jo Sutton

Loan Documentation Manager