Case Study: Bank of the Panhandle achieves seamless teller integration, faster processing, and near‑real‑time posting with Jack Henry Banking’s Core Director Teller

Bank of the Panhandle - Customer Case Study

Bank of the Panhandle, a $134M independent bank in Guymon, OK, needed a fully integrated, customizable teller and core platform to replace a competitive system that couldn’t share information across ancillary products. They chose Jack Henry Banking’s Core Director system, including Core Director Teller, to unify teller operations, item/document imaging, ATM and online banking into one seamless experience.

Jack Henry Banking implemented Core Director Teller and complementary modules, delivering near‑real‑time processing and automated reporting that cut day‑end balancing to roughly 10–30 minutes after close on busy days, enabled same‑day posting of late deposits (e.g., a 5:29 p.m. deposit), and automated CTR and MIL logging to reduce errors. The result was faster teller lines, easier training, improved auditability, fewer NSF fees for customers, and clear operational efficiencies for Bank of the Panhandle.

Bank of the Panhandle

Sharen Wilson

Marketing Director