Case Study: Community National Bank achieves faster, more accurate teller service and reduced fraud with Jack Henry Banking's Vertex Teller Automation System

Community National Bank - Customer Case Study

Community National Bank (Monett, MO, $78M assets) sought to boost customer service, teller productivity and fraud prevention when it moved to Jack Henry Banking’s CIF 20/20 core platform. To support that conversion, the bank selected Jack Henry Banking’s Vertex Teller Automation System and the Yellow Hammer Fraud Detective tool to replace manual teller processes and strengthen security.

Jack Henry Banking implemented Vertex branch‑wide (with modules such as CheckMaster and CTRMaster) and integrated Yellow Hammer Fraud Detective to automate transactions, improve documentation and speed teller processing. The solution reduced errors, improved receipt/search capabilities, streamlined balancing and overrides, and helped catch several fraud items — including stolen and forged checks — preventing losses and leaving tellers more efficient and satisfied.

Community National Bank

Donna Beckett

Vice President and Chief Operations Officer