Case Study: Cashmere Valley Bank achieves happier, more efficient staff and faster customer service with Jack Henry Banking's SilverLake Xperience

SilverLake Xperience Client Services Engagement

Cashmere Valley Bank, a $1.5 billion community bank in Cashmere, WA, engaged Jack Henry Banking to implement the SilverLake Xperience Client Services Engagement to modernize its legacy green‑screen environment. The bank faced a major, company‑wide change: redesigning screens and role‑based workflows, training every employee to find information efficiently, and eliminating fragmented, menu‑driven processes.

Jack Henry Banking worked onsite to configure a customizable SilverLake Xperience interface and train staff, aligning screens and processes to job roles. The engagement made employees more efficient and happier—staff can now see everything at once, answer customer questions faster without jumping between menus, and new-employee training has significantly improved, meeting and exceeding the bank’s goals for efficiency and onboarding.

Cashmere Valley Bank

Sue Ozburn

EVP, Chief Information Officer