Case Study: Escambia County Bank achieves reliable disaster recovery and lower IT costs with Jack Henry Banking

Escambia County Bank - Customer Case Study

Escambia County Bank, a $76M single-branch community bank in Flomaton, AL, faced major operational and disaster-recovery challenges after Hurricane Ivan in 2004. To address costly technology refreshes, complex in-house updates, and weak business continuity, the bank moved in 2008 to a CIF 20/20-based outsourced processing environment using Jack Henry Banking’s JHA OutLink Processing Services (JHA OPS), while continuing to use Vertex Teller Automation.

Jack Henry Banking’s outsourced CIF 20/20 solution absorbed equipment upgrades and software licensing, delivered stronger disaster recovery and business continuity, and converted the bank to a pay-as-you-go model. The migration eliminated frequent capital outlays for servers, removed in‑house license fees, reduced staff overtime (including smoother year‑end processing), made DR testing easier, and was transparent to customers—delivering measurable cost avoidance and operational relief for Escambia County Bank.

Escambia County Bank

Doug Welch

Vice President