Case Study: Isabella Bank achieves streamlined operations and faster audits with Jack Henry Banking's jhaEnterprise Workflow

Isabella Bank - Customer Case Study

Isabella Bank, a community-focused bank in Mt. Pleasant, Michigan, needed to modernize manual processes and strengthen auditability as it grew. To address tracking, workflow and document-management challenges, the bank turned to Jack Henry Banking and deployed jhaEnterprise Workflow™ to provide consistent audit trails and automated process control.

Jack Henry Banking implemented jhaEnterprise Workflow™ across the organization, adding core integration, email notifications and automated multi-step flows that guide staff and reduce manual data entry. The solution processes roughly 500–550 flows daily, saves about four hours per week on audit-trail work, improves training and consistency, and reduces operational risk while eliminating the need to give many employees direct core access.

Isabella Bank

Amy Vogel

Vice President and Chief Risk Officer