Case Study: Bangor Savings Bank saves 120 hours per month and streamlines processes with Jack Henry Banking’s jhaEnterprise Workflow™

Bangor Savings Bank Streamlines Processes with jhaEnterprise Workflow

Bangor Savings Bank engaged Jack Henry Banking to deploy jhaEnterprise Workflow™ as part of a broader process-improvement initiative to standardize operations and eliminate redundant manual tasks. The bank used the product to drive consistency across selected departments and to force a review of existing processes, reducing unnecessary work from the outset.

Jack Henry Banking’s jhaEnterprise Workflow™ automated multi-step tasks—immediately placing stop payments, making GL entries for promotional incentives, writing directly to the core, and replacing email/form handoffs—delivering greater accuracy, visibility and accountability across retail, deposit operations, collections, call center and payroll. The solution has saved at least 120 hours per month with seven workflows in production and additional workflows underway.

Bangor Savings Bank

Danielle Raymond

Performance Improvement Coordinator