Case Study: Northway Bank achieves significant cost savings and efficiency gains with Jack Henry Banking's jhaEnterprise Workflow

jhaEnterprise Workflow Automated Multi-Step Business Processes

Northway Bank, a community commercial bank in New Hampshire, needed to reduce manual, paper‑based processes and improve auditing and timeliness across multiple departments. To address these challenges they engaged Jack Henry Banking and implemented jhaEnterprise Workflow to automate routing, tracking and escalation of multi‑step business processes.

Jack Henry Banking’s jhaEnterprise Workflow automated invoice approvals, routing, timers and escalations (and integrates with Synergy ECM), producing measurable gains: 20 hours saved per month in accounts payable, elimination of the inter‑branch courier (~$100,000 annual savings), roughly $1,600/month ($20,000/year) in operations labor savings, fewer late charges, and broader deployment across Deposit & Loan Operations, Finance & Accounting, Electronic Banking, Training, HR and Collections—while improving auditability and accountability.

Northway Bank

Diane Pelchat

Vice President Senior Core & Electronic Banking Manager