Case Study: Univest Bank and Trust Co. achieves IT resilience and accelerated growth with Jack Henry Banking's OutLink Processing Services

Univest Bank and Trust Co. Shrinks IT Concerns with JHA Outsourcing

Univest Bank and Trust Co., a $2.9 billion institution in Souderton, Pennsylvania, faced mounting IT challenges: limited disaster-recovery capabilities, aging IBM i-Series infrastructure, difficulty replacing retiring technical staff, and the need to scale quickly for growth. To address these risks and operational constraints, Univest migrated its SilverLake System® core processing to Jack Henry Banking’s JHA OutLink Processing Services™ and deployed Jack Henry’s jhaKnow™ data warehouse.

By outsourcing core processing and related IT responsibilities to Jack Henry Banking, Univest gained robust disaster recovery, standardized tools, lower operating costs, and greater scalability—enabling one completed acquisition and another underway that together nearly double the bank’s size. Jack Henry Banking’s OutLink improved acquisition efficiency by at least 40%, reduced regulatory risk, allowed Univest to move from legacy COBOL reporting to SQL/Cognos, and delivered quieter, more reliable daily operations that have prompted Univest to expand other services onto OutLink.

Univest Bank and Trust Co.

Eric W. Conner

Chief Technology Officer & EVP