Upwork scales global support with robust APIs and self-service
Upwork
Joe Wang
Director of Customer Experiences
Upwork
Upwork is the largest freelancing website. Upwork makes it easier for the world's best businesses and independent professionals to find each other without the traditional barriers of set time and place. Freelancers on the site offer more than 3,500 skills, helping to ease the pain businesses face in finding skills they need to get work done. Upwork makes it simple, quick and cost-effective for clients to find, hire, work with and pay freelancers. Businesses of every size use Upwork, from one-person startups to major corporations.
Case Studies
Showing 35 Upwork Customer Success Stories
Upwork Enables Customers to Get More Done with 13% SelfService Resolution Rate
Upwork
Joe Wang
Director of Customer Experiences
Upwork has 90% self-service adoption rate with Zendesk Guide
Upwork
Joe Wang
Director of Customer Experiences
Upwork - Customer Case Study
Upwork
Joe Wang
Director of Customer Experiences
Upwork has 90% self-service adoption rate with Zendesk Guide
Upwork
Joe Wang
Director of Customer Experiences
Upwork - Customer Case Study
Upwork
Joe Wang
Director of Customer Experiences
Effective remote design thinking: Upwork’s lessons in creative collaboration at a distance
Upwork
Shipra Kayan
Director, Product Design Research
Upwork - Customer Case Study
Upwork - Customer Case Study
Upwork Stops Customer Journey Hijacking & Ups its Website Conversions
Upwork
Rich Pearson
SVP Marketing
Upwork - Customer Case Study
Upwork
Thanh Tran
Director of Data Science
Upwork - Customer Case Study
Upwork
Teza Mukkavilli
Head of Security
Upwork - Customer Case Study
Upwork
Garnor Morantes
Director
Upwork needed a faster way to diagnose the performance of their global jobs marketplace
Upwork
Craig Mestel
VP of Finance
Upwork’s Lessons in Creative Collaboration at a Distance
Upwork
Shipra Kayan
Director, Product Design Research
How Does Upwork Avoid the Pitfalls Commonly Associated With Distributed Work
Upwork
Shipra Kayan
Director, Product Design Research
Upwork improves engineering efficiency using Cloudflare Workers
Upwork
Wilson Chong
Sr. Director, Reliability Engineering
Upwork - Customer Case Study
How Upwork fully staffed a new sales office in 90 days with Crosschq
Upwork
Dan Collins
Director, Talent Acquisition
How Upwork navigated their IPO in collaboration with Shareworks by Morgan Stanley
Upwork
Junko Swain
Chief Accounting Officer
Upwork - Customer Case Study
Upwork's security team significantly improves performance and decreases costs with Hunters
Upwork
Shawn Chakravarty
Director of Cyber Fusion Center
How Upwork Enables Equitable Training for a Hybrid Workforce
Upwork
Dana Whiteaker
HR Program Manager
Upwork secures its sensitive data within weeks with OvalEdge
How Upwork Leverages Rewards to Drive Team Member Advocacy
Upwork
Kirsten Agnello-Dean
Social Media Manager
Upwork Saves 45% on Compute Costs by Migrating to AWS Savings Plans
Upwork
Umakant Dwivedi
Capacity Planning Engineer
Internationalizing the World’s Work Marketplace
Regie.ai Helps Upwork Increase Content Production by 40% and Improve Campaign Conversions by 17%
Upwork
Brian Murphy
Senior Manager of Sales Outreach
Upwork Creates Economic Opportunities Behind Strength of Online Community
Upwork
Stan Gromer
Director
Upwork Keeps Customers Informed During Global Crises
Upwork
Stan Gromer
Director
Upwork Reduces Time to Resolution by 50% with Forethought
Upwork
Brandon Savage
VP2 of Customer Experience & Trust
How Upwork Increased Active Learning by 78%
Upwork
Malia Di Salvo
Senior Manager of Training Effectiveness
How a Freelance Designer Uses Techpacker to Manage Her Projects Successfully
Upwork
Oleksandra Baukh
Freelance Product Designer
Upwork - Customer Case Study
Upwork
Shennaver Canasa
PSO/CX Manager
Upwork Elevates Sales Leadership Development with Performance Coaching
Upwork
Chrissy Blakey
Sales Training Program Manager
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