Upwork cuts resolution time by 50% with Forethought AI
Upwork
Brandon Savage
VP2 of Customer Experience & Trust
B2B Case Studies Featuring Upwork as the Customer
Explore case studies featuring Upwork as the customer — learn how vendors and partners helped Upwork solve real business challenges.
Upwork is the largest freelancing website. Upwork makes it easier for the world's best businesses and independent professionals to find each other without the traditional barriers of set time and place. Freelancers on the site offer more than 3,500 skills, helping to ease the pain businesses face in finding skills they need to get work done. Upwork makes it simple, quick and cost-effective for clients to find, hire, work with and pay freelancers. Businesses of every size use Upwork, from one-person startups to major corporations.
Case Studies
Showing 34 Success Stories about Software and Services used by Upwork
Upwork achieves faster threat detection and reduced storage costs with Hunters.ai
Upwork
Shawn Chakravarty
Director of Cyber Fusion Center
Upwork achieves equitable hybrid workforce training with Continu
Upwork
Dana Whiteaker
HR Program Manager
Upwork drives team member advocacy with BHN Rewards
Upwork
Kirsten Agnello-Dean
Social Media Manager
Upwork Saves 45% on Compute Costs by Migrating to AWS Savings Plans
Upwork
Umakant Dwivedi
Capacity Planning Engineer
Upwork achieves global localization readiness with Lingoport
Regie.ai Helps Upwork Increase Content Production by 40% and Improve Campaign Conversions by 17%
Upwork
Brian Murphy
Senior Manager of Sales Outreach
Upwork doubles community traffic and boosts member earnings with Khoros
Upwork
Stan Gromer
Director
Upwork achieves timely global crisis communication and reduced support tickets with Khoros
Upwork
Stan Gromer
Director
Upwork achieves 81 hires in 71 days and $1.5M saved with Crosschq
Upwork
Dan Collins
Director, Talent Acquisition
Upwork achieves data-driven sales readiness with Highspot
Upwork
Malia Di Salvo
Senior Manager of Training Effectiveness
How a Freelance Designer Uses Techpacker to Manage Her Projects Successfully
Upwork
Oleksandra Baukh
Freelance Product Designer
Upwork improves customer feedback insights and response speed with unitQ
Upwork
Shennaver Canasa
PSO/CX Manager
Upwork improves leadership performance and resilience with Mursion Coaching
Upwork
Chrissy Blakey
Sales Training Program Manager
Upwork achieves CCPA compliance and secures sensitive data with OvalEdge
Upwork
Ram Kommineni
Director, Data Analytics
Upwork achieves faster, smarter AI proposal drafting with Fireworks AI
Upwork
Andrew Rabinovich
Head of AI & Machine Learning
Upwork builds trust and streamlines freelancer verification with Zephira.ai
Upwork achieves scalable, ML-powered job-search personalization and faster time-to-market with Databricks
Upwork
Thanh Tran
Director of Data Science
Upwork achieves 90% self‑service adoption and 50% productivity gains with Zendesk Messaging
Upwork
Joe Wang
Director of Customer Experiences
Upwork achieves 90% self-service adoption with Zendesk Talk
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Joe Wang
Director of Customer Experiences
Upwork achieves 90% self-service adoption with Zendesk Support
Upwork
Joe Wang
Director of Customer Experiences
Upwork achieves 90% self-service adoption with Zendesk Guide
Upwork
Joe Wang
Director of Customer Experiences
Effective remote design thinking: Upwork’s lessons in creative collaboration at a distance
Upwork
Shipra Kayan
Director, Product Design Research
Upwork - Customer Case Study
Upwork - Customer Case Study
Upwork Stops Customer Journey Hijacking & Ups its Website Conversions
Upwork
Rich Pearson
SVP Marketing
Upwork achieves 90% self-service adoption and 50% productivity gains with Zendesk
Upwork
Joe Wang
Director of Customer Experiences
Upwork prevents 100% of zero-day file attacks with OPSWAT MetaDefender CDR
Upwork
Teza Mukkavilli
Head of Security
Upwork achieves scalable remote Design Thinking with Miro
Upwork
Shipra Kayan
Director, Product Design Research
Upwork achieves seamless remote collaboration and unified design workflows with Miro
Upwork
Shipra Kayan
Director, Product Design Research
Upwork configures 150,000 URL redirects in one-fifth the time and boosts engineering efficiency with Cloudflare Workers (Cloudflare)
Upwork
Wilson Chong
Sr. Director, Reliability Engineering
Upwork - Customer Case Study
Upwork achieves a seamless IPO equity transition with Shareworks by Morgan Stanley
Upwork
Junko Swain
Chief Accounting Officer
Upwork - Customer Case Study
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