Case Study: Upwork achieves 81 hires in 71 days and $1.5M saved with Crosschq

How Upwork fully staffed a new sales office in 90 days with Crosschq

Upwork needed to rapidly staff a new regional sales office and struggled with ineffective screening and sourcing that left recruiters interviewing too many underqualified candidates. To meet the three-month hiring timeline and ensure strong role and culture fit, Upwork used Crosschq’s Human Intelligence Platform for reference checking and talent sourcing to improve early-stage screening.

Crosschq implemented pre–in-person-interview reference checks and a reference opt-in feature that turned references into qualified candidates, streamlining sourcing and vetting. The result: 335 hours saved for HR, 81 hires in 71 days, and $1,500,000 saved through conversions—plus 32% of hires from under-represented groups, an 84% jump in interview-to-offer conversion, 60% better employee performance, and a 55% reduction in 60-day new-hire turnover thanks to Crosschq.

Upwork

Dan Collins

Director, Talent Acquisition