Case Study: Upwork achieves equitable hybrid workforce training with Continu

How Upwork Enables Equitable Training for a Hybrid Workforce

Upwork, a global work marketplace with a significant hybrid workforce, faced the challenge of providing equitable and engaging training to both corporate and remote employees. Their previous learning management system (LMS) was not intuitive, lacked proper content segmentation for compliance, and failed to create an inclusive experience. They sought a new solution, from a vendor like Continu, that could scale and support their people-first philosophy.

Upwork implemented the Continu LMS, which provided a central, intuitive platform for all training and knowledge. The solution, supported by outstanding customer service, enabled effective content segmentation and empowered employees to upskill themselves. As a result, Upwork saw on-time compliance training rates rise from 65% to 80%, and observed active behavioral change as teams began proactively creating their own learning content within Continu.

Upwork

Dana Whiteaker

HR Program Manager