Zendesk Guide

99designs

Zach Kulas

Director of Global Support

AdRoll

Sam Trachtenberg

Senior Director of Operations

American Civil Liberties Union

Justin Birdsong

Associate Director of Enterprise Database Systems

Aurora Fashions

Maria McCann

Customer Service Philosophy

Box

Jon Herstein

SVP Customer Success

BrowserStack

Prasun Choudhury

Head of Customer Support

Carsales

Shaun Wilton

Customer Service Group Manager

Charity: Water

Kaitlyn Jankowski

Supporter Experience Manager

Cleverbridge

Joe Schnaufer

Global Director of Customer Support

Connective

Tim McMinn

Training and Support Manager

Cotton On Group

Luke Wallace

Customer Service & Engagement Manager

Coursera

Michael Robichaud

Manager of Support Product

Deckers Brands

David Williams

Head of Online

Ebates

Dylan Campopiano

VP of Member Services

Evernote

Gerald Hastie

Director of Global Customer Experience

Expedia Affiliate Network

Jamie Loren Byers II

Head of Support, EAN Partner:Connect

Federal Communications Commission

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology

Finalcad

David Vauthrin

Co-Founder and CMO

Fossil Group

Bernie Gessner

Vice President of Global Customer Care & Retail Operations

Foursquare

Tracey Churray

Director

GoFundMe

Morgan Wood

Head of Customer Happiness

Handy

Dylan Henry

Director of Customer Experience

Harry's

Katie Rogers

Senior Director of Customer Experience

Instacart

Jeremy Flanagan

Customer Ops Project Lead of Tools

InVision

Brandon Wolf

Vice President of Customer Support

JibJab

Alessandra Souers

Brand Director

John Lewis Partnership

Raphael Hewett

Benefits Marketing and Publicity Manager

JustGiving

Huu Anh Chu

Head of Customer Experience

Lazada Group

Cedric Blum

Vice President of Customer Service

Lightspeed

Dan Ross

Support Operations Manager

LJ Hooker

Ian Iglesia

Manager of the Support Centre

Made.com

Dee Kumar

Head of Customer Services (UK)

Medidata

Jason Martin

Vice President of Global Customer Care

Miinto

Maja Wikke

Customer Care Manager

Minor Hotels

K’lee Challinger

Social Media Optimization and Real-time Customer Service Manager

Monese

Lauri Haav

Head of Customer Loyalty

NatureBox

Sierra Schwidder

Customer Experience Manager

Nexon

Barry Schwartz

Associate Director of Customer Support

OneLogin

Tony Bagalini

Senior Director of Customer Success

OnePlus

Maria Kozlova

Data Analyst

Peloton

Laura Mundell

Director of Member Support

Personify Health

Mike Clericuzio

Director of Service Support

Prosper Marketplace

Brian Taylor

Sr. Director of Customer Experience

Rovio

Ric Thorneycroft

Customer Support Manager

RSi

Ryan McCarthy

Senior Director of Global Customer Operations

Serato

Aaron Eddington

Support Manager

Skyscanner

Jon Thorne

Senior User Satisfaction Manager

Slack

Ali Rayl

Vice President of Global Customer Experience

SlicePay

Suhas Reddy

Director of Operations

Spartan Race

Aja Varney

Director of Customer Service

Sure

Sara Liddle

Head of Customer Strategy

Swiftkey

Josh Greenwald

Community Support Lead

TAFE NSW

Brendon Walker

Manager, Online Engagement Services

TeamSnap

Jenn Southan

Director of Customer Experience

Tesco

Robert Ainscough

Head of Technology for the Capability

The O2 Arena

Adam Wilson

Head of Customer Relations

Tony Bianco

Cassie Chen

Customer Experience and Loyalty Manager

TrackR

Daniel Reveles

Senior Manager of Customer Success

Trustpilot

Tonni Buur

Vice President of Support

Udemy

Alex Mozes

Director of Customer Support

UncommonGoods

Laura Frost

Assistant Manager of Customer Service

Upwork

Joe Wang

Director of Customer Experiences

USC Annenberg School for Communication and Journalism

Elena Mirzaians

Operations and Communication Coordinator

Xerox

Lucille R.

eSolutions Manager, NA Global Delivery Center