Case Study: SlicePay serves over 150K customers more efficiently with Zendesk Support and Guide

SlicePay - Customer Case Study

SlicePay, a financial-technology startup in India, helps students access credit for purchases such as laptops and mobile phones. As its number of student enquiries grew, the company struggled to keep up with the demand for immediate live chat responses and lacked visibility into response times and support performance.

SlicePay moved from Intercom to Zendesk Support and Guide in March 2017 to centralize customer support and build a help center for self-service. With Zendesk, the team of five now serves over 150,000 customers, solves 400 tickets per day, and has visibility into a 7-hour average first response time and a 9.6-hour average resolution time.

SlicePay

Suhas Reddy

Director of Operations