Case Study: OnePlus improves omnichannel customer support with Zendesk Guide

OnePlus chose Zendesk for its global omnichannel solution

OnePlus, the smartphone company founded in 2013, needed a better way to scale support as the team grew and customer demand increased rapidly. By 2015, the company was looking for a system that could help it respond quickly across multiple channels and regions while maintaining the service quality customers expected.

OnePlus chose Zendesk and continued using it for support and service across email, chat, and other channels. Zendesk gave the team a simple, easy-to-use platform that improved visibility into customer conversations, streamlined workflows, and helped OnePlus collaborate internally, monitor performance, and keep support quality high as it expanded.

OnePlus

Maria Kozlova

Data Analyst