Case Study: Rovio improves in-game customer support with Zendesk Guide

How Rovio provides seamless in game customer service with the Zendesk mobile SDK

Rovio wanted to make customer support easier for players across its 19 game titles, including Angry Birds, and to let fans report issues without leaving the game. The company used Zendesk Guide and Zendesk Support, along with the Zendesk mobile SDK, to create a way for players to contact support directly from the game environment.

With Zendesk, Rovio made in-game support seamless and more closely matched the look and feel of its games. The company said as many as 85 percent of players who contact Rovio about Nibblers use the mobile SDK, and the team resolves up to 90 percent of tickets in one touch. Rovio also said it will use the Support SDK in all new games going forward.

Rovio

Ric Thorneycroft

Customer Support Manager