SymphonyAI B2B Case Studies & Customer Successes

Absa reduces false positives and boosts risk detection with SymphonyAI

Absa

Nic Swingler

Head of Financial Crime

Accel-KKR's Navis streamlines IT service management with SymphonyAI

Accel-KKR

Park Durrett

Managing Director

AGCO achieves 35% faster process time with SymphonyAI’s Proceedix Connected Worker

AGCO

Peggy Gulick

Director of Digital Transformation, Global Manufacturing

Ahold Czech Republic achieves 30% back-office savings and faster training with SymphonyAI Store Operations & Store Mobility

Ahold Czech Republic

Pavel Brichac

IT Director

Albertsons Companies achieves real-time customer insights and loyalty-driven growth with SymphonyAI

Albertsons Companies

Lisa Kinney

Vice President of Customer Strategy and Merchandising Analytics

Albertsons Companies achieves automated, localized store mapping and assortment optimization with SymphonyAI

Albertsons Companies

Valerie Wilson

Vice President Merchandising Services

Anheuser-Busch InBev achieves faster, validated shopper insights to guide product development and e-commerce activation with SymphonyAI

Anheuser-Busch InBev

Marty Siewert

Global Director Shopper Insights

Anheuser-Busch InBev achieves accurate product-test forecasting and actionable ROI insights with SymphonyAI Sales & Consumer Insights

Anheuser-Busch InBev

Associated Wholesale Grocers improves shelf planning and store execution with SymphonyAI

Associated Wholesale Grocers, Inc. (AWG)

Brian Adams

Director of Category Management Execution

Atlantic Grupa achieves 22% productivity increase and 50% fewer picking errors with SymphonyAI warehouse management and voice picking

Atlantic Grupa

Carrefour France achieves automated, optimized supply chain and 70% auto-validated orders with SymphonyAI GOLD Warehouse Replenishment & Instant Insight

Carrefour France

Sandrine Ressayre

DSI Merchandising and Supply Chain

Cecabank improves sanctions screening efficiency with SymphonyAI

Cecabank

Maria Jose Molina

Head of AML

Center for Creative Leadership reduces bias in leadership insights with SymphonyAI Eureka

Center for Creative Leadership® (CCL)

Romesh Wadhwani

successful entrepreneur and philanthropist

Coborn’s Inc. achieves space-aware, customer-centric assortments with SymphonyAI Integrated Category Planning

Coborn’s Inc.

Marty Thompson

Director Category Development

Conoco Phillips Ferndale achieves near-zero unplanned failures with SymphonyAI Industrial vibration monitoring

Conoco Phillips Ferndale

Ryan R. Barnes

Maintenance Superintendent of Rotating Equipment Services

Dr Pepper Snapple Group achieves $1.4M margin increase and category growth with SymphonyAI's aisle optimization solution

Dr Pepper Snapple Group

John Williams

Director of Category Management

Evalueserve achieves faster, more compliant IT support with SymphonyAI

Evalueserve

Evalueserve achieves greater IT efficiency and compliance with SymphonyAI

Evalueserve

Rajesh Karir

Director of IT Operations

Transforming employee service experience at Evalueserve with AI

Evalueserve

Evalueserve achieves greater global IT efficiency and faster response times with SymphonyAI IT Service Management

Evalueserve

Rajesh Karir

Director of IT Operations

Extrafarma boosts customer engagement and loyalty with SymphonyAI (Symphony RetailAI) AI‑powered personalization

Extrafarma

Renato Stefanoni

Commercial and Logistics VP

Extrafarma enhances personalized shopper journeys with SymphonyAI Personalized Marketing

Extrafarma

Renato Stefanoni

Commercial and Logistics VP

Flagler Hospital achieves better care and lower costs with SymphonyAI Sensa

Flagler Hospital

Michael C. Sanders

Chief Medical Informatics Officer

Food City achieves 70% customer retention and increased sales through targeted, data-driven marketing with SymphonyAI

Food City

Kevin Stafford

Vice President Marketing

Foodland achieves AI-powered supply chain optimization and enhanced shopper experience with SymphonyAI

Foodland

Jenai Sullivan Wall

Chairman and CEO

Foodstuffs North Island achieves automated, faster, and tailored planograms that boost adoption and sales with SymphonyAI

Foodstuffs North Island

Shane Dickson

Category Lab Manager

Fortune 500 Financial Services Lender achieves 76% fraud prediction accuracy with SymphonyAI Sensa

Fortune 500 Financial Services Lender

FrieslandCampina improves packaging line monitoring with SymphonyAI Proceedix

FrieslandCampina

Bianca Defruyt

Head of the Filling Department

Giant Eagle achieves higher customer engagement and sales with SymphonyAI Personalized Marketing

Giant Eagle

Lindsay Meucci

Director of Marketing

Giant Eagle achieves greater efficiency and precision in personalized marketing with SymphonyAI

Giant Eagle

Global Agriculture and Food Company standardizes global operations with SymphonyAI

Global Agriculture and Food Company

Global Chemical Manufacturer improves safety and productivity with SymphonyAI

Global Chemical Manufacturer

Global Correspondent Bank achieves stronger AML and fraud discovery with SymphonyAI Sensa

Global Correspondent Bank

Global Correspondent Bank achieves 20% lower AML investigative volume with SymphonyAI

Global Correspondent Bank

Global Industrial Gases Manufacturer averts unplanned downtime with SymphonyAI APM 360

Global Industrial Gases Manufacturer

GSK achieves 100% inspection compliance with SymphonyAI Connected Worker

GSK

Frost Radar

Augmented Connected Worker

Hallstar achieves greater throughput with SymphonyAI Industrial workflow automation

Hallstar

John J. Paro

Chairman, President and CEO

Heinen’s improves product availability and supply-chain efficiency with SymphonyAI

Heinen’s

Louis Penny

Heinen’s

Hexaware expands productivity boundaries by increasing automation and enhancing compliance

Hexaware

HGS streamlines IT services and improves CSAT with SymphonyAI

HGS

High-value Electronics Manufacturer achieves 400% reduction in unplanned downtime with SymphonyAI

High-value Electronics Manufacturer

Infogain achieves human-centered IT transformation with SymphonyAI

Infogain

Manish Anand

Vice President & Chief Information Officer

Iper (Italian supermarket chain) achieves personalized customer service and sales uplift with SymphonyAI

Iper

Massimo Baggi

Marketing Director

Jack Link’s achieves meat‑snack category growth and stronger retail partnerships with SymphonyAI (RetailAI Sales & Consumer Insights)

Jack Link’s

James Farley Post Office keeps mail moving with SymphonyAI vibration analysis

James Farley Post Office

Kraft Heinz strengthens retailer collaboration and shopper focus with SymphonyAI

Kraft Heinz

Jessica Keenan

Director of Category Leadership

Large American Bank strengthens sanctions screening with SymphonyAI

Large American Bank

Large Paper Plant diagnoses gearbox damage with SymphonyAI Industrial

Large Paper Plant

Large U.S. Regional Bank achieves stronger payment fraud protection with SymphonyAI

Large U.S. Regional Bank

Le Groupement Les Mousquetaires achieves AI-driven end-to-end supply chain transformation with SymphonyAI

Le Groupement Les Mousquetaires

Jean-Michel Balaguer

Chief Technology Officer

Leading Australian Financial Institution achieves 47%+ reduction in false positives with SymphonyAI's SRI AML Transaction Monitoring

Leading Australian Financial Institution

Leading Automobile Manufacturer achieves seamless asset tracking and audit efficiency with SymphonyAI Summit

Leading Automobile Manufacturer

Leading European Bank achieves faster, higher-quality investigations with SymphonyAI Sensa Investigation Hub

Leading European Bank

Leading Global Bank boosts risk detection and cuts false positives with SymphonyAI SensaAML

Leading Global Bank

Leading Global Electronics Company achieves 25% higher uptime with SymphonyAI Industrial

Leading Global Electronics Company

Leading Spanish Bank reduces screening false positives with SymphonyAI

Leading Spanish Bank

Leading Tier 1 Spanish Bank achieves streamlined compliance and reduced complexity with SymphonyAI NetReveal

Leading Tier 1 Spanish Bank

Longo’s achieves unified end-to-end supply chain visibility and improved fresh-food management with SymphonyAI

Longo’s

Alicia Samuel

Director IT Business Solutions

Longo’s achieves omni-channel supply chain modernization and fresher inventory with SymphonyAI (Symphony RetailAI)

Longo’s

Alicia Samuel

Director IT Business Solutions

Magnum Cash & Carry achieves 90%+ revenue growth from eco‑bio category launch with SymphonyAI (Symphony RetailAI)

Magnum Cash & Carry

Jacob Fishman

Commercial Director

Major Healthcare Company achieves $6M annual fraud recovery with SymphonyAI

Major Healthcare Company

Major US Specialty Steel Producer avoids major gearbox damage and downtime with SymphonyAI

Major US Specialty Steel Producer

Maruti Suzuki boosts productivity and CSAT with SymphonyAI

Maruti Suzuki India Ltd.

Mercator Group achieves click-and-collect growth and reduced out-of-stocks with SymphonyAI Click & Collect

Mercator Group

Andrija Derezic

Chief Information Officer

Metafor improves safety, quality, and efficiency with SymphonyAI digital workflows

Metafor

METRO achieves unified local shelf and assortment planning with SymphonyAI

METRO

Dragos Oprisor

Convenience Digital Project Manager

Metro Bank reduces AML alerts and modernizes financial crime operations with SymphonyAI

Metro Bank

Mark McDavitt

Director of Financial Crime Operations & Financial Crime Risk Compliance

a midsized U.S. grocery retailer achieves simpler shelf planning and lower IT overhead with SymphonyAI Shelf Planning

Midsized U.S. Grocery

Médecins Sans Frontières (MSF) achieves fast, accurate and fully traceable global medical warehouse operations with SymphonyAI's SR Warehouse Management

MSF

Pierre-Paul Lamotte

Deputy Site Manager

National Supermarket Chain achieves $200M profit lift with SymphonyAI Retail AI

National Supermarket Chain

Nestlé Purina achieves faster time-to-market and improved retailer engagement with SymphonyAI Virtual Store Design

Nestle Purina

Kenny Endermuhle

Senior Manager of Retail Innovation Strategy

Nippon Gases prevents unplanned downtime with SymphonyAI Predictive Asset Intelligence

Nippon Gases

Ben Engels

Reliability Manager

Nordics Financial Group reduces false positives and costs with SymphonyAI

Nordics Financial Group

Novelis achieves predictive maintenance and reduced downtime with SymphonyAI

Novelis

Chirag Agrawal

Head of AI and Simulation

One Automobile Manufacturing Plant achieves up to $112,000 in savings with SymphonyAI Predictive Maintenance

One Automobile Manufacturing Plant

Terry Kulczak

Maintenance Advisor

Ovation TV modernizes affiliate finance workflows with SymphonyAI Revedia

Ovation TV

Joe Fankhauser

Vice President of Finance

Outdoor Channel streamlines financial workflows with Revedia from SymphonyAI

Ovation TV

Brandy Spickerman

Director of Subscriber and Revenue Management

Brazilian drugstore Pague Menos boosts customer engagement and generates R$45M in incremental sales with SymphonyAI

Pague Menos

Thiago Chicaroni

Head of Category Management

Paper-Based Standard Operating Proceducing Company improves safety and compliance with SymphonyAI

Paper-Based Standard Operating Proceducing Company

PepsiCo Northern Europe achieves shopper-led category growth and assortment optimization with SymphonyAI Retail

PepsiCo

Jan Haluza

Manager of Data Science and Analytics

Perfetti streamlines legacy IT/enterprise service management system

Perfetti

Perfetti achieves greater IT efficiency with SymphonyAI Summit

Perfetti

Basant Kr Chaturvedi

Associate Director — ICT

Pets at Home achieves up to 13% profit uplift and 12% sales growth with SymphonyAI Category Space Optimization

Pets At Home

Pets at Home achieves optimized store assortment and better shopper experience with SymphonyAI

Pets At Home

Mark Wilkinson

Pets at Home

Pfizer improves line clearance efficiency with SymphonyAI Glass

Pfizer

Premier Foods achieves streamlined planning and closer retailer collaboration with SymphonyAI (SR Virtual Store Design)

Premier Foods

Jeremy Peters

Premier Foods

Private, World-Class Entertainment and Leisure Brand streamlines ITSM and ITAM with SymphonyAI

Private, World-Class Entertainment and Leisure Brand

Brian

Head of IT Operations

REWE achieves personalized omnichannel campaigns and stronger customer loyalty with SymphonyAI

REWE

Jérémie Vilain

Director for Business Insights & CRM

Rotary Kiln achieves safer, more efficient kiln operations with SymphonyAI Industrial

Rotary Kiln

SANY America achieves 70% time savings with SymphonyAI digital quality inspections

SANY America

Teresa Gilbough

Quality Manager

Saskatchewan improves drum hoist bearing monitoring with SymphonyAI

Saskatchewan

Save A Lot modernizes retail operations with connected retail supply chain and merchandising from SymphonyAI

Save A Lot

Jennifer Hopper

Chief Information Officer

Seagate achieves multi-million-dollar manufacturing savings with SymphonyAI Industrial Digital Manufacturing

Seagate

Sthitie Bom

Senior Director – Factory Controls, Anaytics, and Reporting

Semiconductor Manufacturer achieves yield and productivity gains with SymphonyAI Smart Manufacturing

Semiconductor Manufacturer

Southern Co-op boosts assortment efficiency and on-shelf availability with SymphonyAI

Southern Co-op

Andrew Farndell

Head of Retail Commercial

SPAR International achieves profitable digital growth and improved eCommerce with SymphonyAI

SPAR International

Tom Rose

Head of International Operations

SpartanNash (U.S. food distributor & retailer) achieves accurate daily demand forecasts and exception‑driven replenishment with SymphonyAI

Spartannash

Jeannette Buck

Director Demand Planning

STX Films Achieves Accurate Revenue Insights with SymphonyAI Media

STX Films

Alex Keyes

Vice President of Content Finance and Deal Analysis

Thailand Leading Bank achieves faster, more automated IT service delivery with SymphonyAI ITSM

Thailand Leading Bank

The Save Mart Companies achieves increased shopper engagement and improved business results with SymphonyAI

The Save Mart Companies

Tamara Pattison

Chief Digital Officer

Toronto Pearson International Airport improves IT service reliability with SymphonyAI

Toronto Pearson International Airport

John Thompson

Associate Director IT Services

Tyson Foods increases prepared foods sales and shopper satisfaction with SymphonyAI

Tyson Foods

Eric Le Blanc

Director of Marketing, Deli

Tyson Foods achieves deli category growth and cuts peak out-of-stocks with SymphonyAI Sales and Consumer Insights

Tyson Foods

United Breweries makes their IT systems future-ready

United Breweries Limited

US Financial Services Company secures 500,000 daily transactions with SymphonyAI NetReveal

US Financial Services Company

Vandemoortele Zeewolde achieves paperless factory operations with SymphonyAI

Vandemoortele Zeewolde

The Weather Channel Television Network modernizes revenue operations with SymphonyAI Revedia

Weather Channel Television Network

Bill Higgs

Chief Financial Officer

World’s Largest Insurance Company strengthens global financial crime compliance with SymphonyAI

World’s Largest Insurance Company

York International Agency achieves early chiller bearing fault detection with SymphonyAI ExpertALERT

York International Agency

SymphonyAI B2B Case Studies & Customer Successes

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