Case Study: Longo’s achieves omni-channel supply chain modernization and fresher inventory with SymphonyAI (Symphony RetailAI)

Top Canadian grocer Longo’s on meeting customer expectations in an omni-channel world

Longo’s, a 33-store Canadian grocer founded in 1956, faced the challenge of meeting changing shopper expectations across online and in-store channels while preserving its reputation for fresh, high-quality food and exceptional service. To modernize its omni-channel operations and gain a single version of the truth for inventory and demand data, Longo’s engaged SymphonyAI (using the Symphony RetailAI platform) to update legacy back-end systems and analytics.

SymphonyAI implemented an integrated, agile end-to-end system—modernizing supply chain, store ordering, receiving, vendor management and product-mastered demand planning—to unify Longo’s omni-channel supply chain. The work delivered improved forecasting and inventory accuracy, predictive demand capability, and better assortment and pricing decisions, helping Longo’s strengthen guest experiences and become Canada’s top online grocery retailer while supporting continued growth.

Longo’s

Alicia Samuel

Director IT Business Solutions