Case Study: Heinen’s improves product availability and supply-chain efficiency with SymphonyAI

Heinen’s Grocery Store improves product availability to keep customers smiling

Heinen’s, a third-generation, family-owned grocery retailer with 23 stores, was hampered by a lack of integrated inventory visibility that left shelves empty and executives without up-to-date operational data. Frustrated by inconsistent in-stock positions and inefficient inventory processes, Heinen’s sought a unified solution from SymphonyAI to improve product availability and operational reporting.

SymphonyAI deployed a suite of supply-chain solutions — including Inventory Management, Demand Forecasting, Store Operations & Mobility, Warehouse Management and Vendor Management — to create “one single version of the truth” across Heinen’s inventory. The implementation produced measurable gains: higher fill rates and customer satisfaction, increased in-stock positions in warehouses and stores, lower on-hand inventory, reduced man‑hours for inventory management, full warehouse visibility, and the ability to add six stores without increasing distribution hours.

Heinen’s

Louis Penny

Heinen’s