Case Study: Mercator Group achieves click-and-collect growth and reduced out-of-stocks with SymphonyAI Click & Collect

Mercator Group - Customer Case Study

Mercator Group, one of the largest corporations in Slovenia and Southeast Europe that serves over 640,000 shoppers daily, needed a faster, simpler mobile shopping experience and broader assortment reach for customers living outside urban areas. To meet growing demand for click-and-collect, Mercator turned to SymphonyAI and deployed SymphonyAI’s Click and Collect solution to connect inventory points and improve shopping convenience.

SymphonyAI’s solution integrated online and back-office systems with assortment management, shelf replenishment and order preparation, giving Mercator real-time customer behavior insight and orchestration of store supply to reduce out-of-stocks and improve inventory transparency. The implementation also optimized picking paths and store operations, increasing efficiency and delivering an uplift in new customers who prefer the click-and-collect convenience.

Mercator Group

Andrija Derezic

Chief Information Officer