Case Study: Ahold Czech Republic achieves 30% back-office savings and faster training with SymphonyAI Store Operations & Store Mobility

Ahold Improves Customer Satisfaction

Ahold Czech Republic, operating under the Albert banner with more than 300 stores and 17,000 employees, faced the challenge of streamlining store operations, simplifying training, and reducing manual processes across a large, diverse workforce. To address these needs, the retailer partnered with SymphonyAI to deploy Store Operations and Store Mobility solutions that unify key tasks on familiar mobile devices.

SymphonyAI’s solution, implemented with partner U&Sluno, consolidated store tasks onto a single mobile interface, drastically reducing training time, removing manual processes, and initiating automation. Results included a 30% reduction in store back-office operating costs, improved staff productivity and engagement, and projected additional savings of 10–20% when fully implemented.

Ahold Czech Republic

Pavel Brichac

IT Director