Case Study: Upwork Achieves Equitable Hybrid Workforce Training and 80% On-Time Compliance with Continu

Upwork boosts engagement 20% and on-time compliance to 80% with Continu

Upwork, a hybrid workforce of over 700 corporate employees and 2,500 contingent workers, faced the challenge of delivering equitable and segmented training to all personnel. Their previous learning management system was not intuitive, failed to segment content for compliance, and did not provide a consistent experience, risking the isolation of remote workers. They turned to the vendor Continu to find a modern learning platform to meet these needs.

Continu implemented its learning management system, which provided an intuitive, central repository for training. The solution enabled effective content segmentation and was supported by outstanding customer service. As a result, Upwork saw a 20% boost in employee engagement and improved its on-time compliance training completion rate from an estimated 65% to 80%. Furthermore, over 33% of users actively explored more than 50 trainings, demonstrating significant behavioral change.

Upwork