Zendesk Talk B2B Case Studies & Customer Successes

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Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America

Case Studies

Showing 63 Zendesk Talk Customer Success Stories

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99designs achieves unified omnichannel support and 97% CSAT with Zendesk Talk

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Accent Group Limited achieves unified, customer‑focused support and manages 400% ticket growth with Zendesk Talk

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ACLU achieves a 90.5% CSAT rating and faster ticket resolutions with Zendesk Talk

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Adslot achieves 95% customer satisfaction with Zendesk Talk

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amaysim achieves simplified omnichannel support and 96% SLA adherence with Zendesk Talk

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Azimo achieves seamless, secure omnichannel customer service with Zendesk Talk

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Birchbox achieves faster, personalized omnichannel support and lower costs with Zendesk Talk

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Bolt achieves data-driven support and 70% fewer tickets with Zendesk Talk

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Box achieves scalable omnichannel support and higher customer satisfaction with Zendesk Talk

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BrowserStack achieves 98% CSAT and sub-hour response times with Zendesk Talk

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Carsales achieves a 30:1 self-service ticket deflection ratio with Zendesk Talk

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Catawiki achieves scalable multilingual support and smoother global auctions with Zendesk Talk

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Circles.Life achieves omnichannel, scalable support and cost savings with Zendesk Talk

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Daniel Wellington achieves scalable 24/7 global customer service and increased sales with Zendesk Talk

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DYME achieves 90%+ CSAT and a scalable cannabis customer experience with Zendesk Talk

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Ebates achieves 93% CSAT and seamless omnichannel support with Zendesk Talk

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Edmunds achieves 92% CSAT and 87% one-touch resolutions with Zendesk Talk

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Evernote achieves 17% reduction in ticket volume with Zendesk Talk

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FINALCAD achieves 97% SLA adherence and scalable multilingual support with Zendesk Talk

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Freshly achieves 96% CSAT and fast, proactive omnichannel support with Zendesk Talk

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Fullscript achieves scalable, HIPAA-compliant omnichannel customer support with Zendesk Talk

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GoFundMe achieves lightning-fast first response times and 90%+ CSAT with Zendesk Talk

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Harris Farm Markets achieves a unified, data-driven customer experience with Zendesk Talk

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Harry’s achieves a 50% reduction in call abandonment and answers 80% of calls within 60 seconds with Zendesk Talk

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HeartFlow achieves over 90% CT acceptance and faster support with Zendesk Talk

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iCard achieves 70% productivity gain and faster multilingual customer support with Zendesk Talk

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Infinity achieves faster response times and higher customer satisfaction with Zendesk Talk

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KEEN (outdoor footwear brand) achieves 95% first-touch resolution and scalable omnichannel support with Zendesk Talk

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Lazada Group achieves a 31% increase in customer satisfaction with Zendesk Talk

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LimeBike achieves scalable 24/7 omnichannel support and 93% CSAT with Zendesk Talk

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Modsy achieves 7x faster resolution and 40 hours saved per week with Zendesk Talk

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Monese achieves 59% faster first response time and 10% higher CSAT with Zendesk Talk

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Mr Green boosts customer satisfaction and proactive support with Zendesk Talk

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mySugr achieves 90% CSAT and faster single-touch resolutions with Zendesk Talk

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NatureBox reduces phone volume 60% and boosts support efficiency with Zendesk Talk

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NYX Gaming Group achieves scalable 24/7 omnichannel support and faster response times with Zendesk Talk

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Olala Homes achieves faster omnichannel guest support and higher customer satisfaction with Zendesk Talk

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OLX reduces global ticket volume by 40% with Zendesk Talk

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Omada Health achieves faster patient support and 95% CSAT with Zendesk Talk

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OnePlus achieves scalable, streamlined global omnichannel support with Zendesk Talk

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PayJoy achieves faster, scalable customer support and 60% fewer inbound calls with Zendesk Talk

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Peloton achieves personalized, scalable member support and 90%+ CSAT with Zendesk Talk

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Personify Health achieves 99% SLA adherence and unified omnichannel support with Zendesk Talk

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RSi achieves 99% customer satisfaction and handles 30K monthly tickets with Zendesk Talk

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Shaadi.com achieves 90% customer satisfaction and 40% shorter wait times with Zendesk Talk

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ShipStation achieves scalable, data-driven customer support and dramatically reduced chat abandonment with Zendesk Talk

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Showpo achieves faster resolution times and scalable 24/7 support with Zendesk Talk

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Singapore Life achieves 96% customer satisfaction and near-instant omnichannel support with Zendesk Talk

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Slack achieves always-human, sub-hour support at scale with Zendesk Talk

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Squarespace achieves 95% customer satisfaction and scalable omnichannel support with Zendesk Talk

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Stanley Black and Decker, Inc. achieves omnichannel support and 100% 1-hour SLA adherence with Zendesk Talk

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Starling Bank achieves 24/7 omnichannel, scalable customer support with Zendesk Talk

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State of Tennessee achieves a 35% improvement in phone CSAT with Zendesk Talk

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Stoiximan achieves a 360° view of the customer and improved CSAT with Zendesk Talk

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Subito achieves 90% CSAT and 87% first-contact resolution with Zendesk Talk

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The Salvation Army achieves 99% internal IT CSAT and faster self‑service with Zendesk Talk

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Tony Bianco achieves 50% fewer tickets, 30% faster first response and 90% CSAT with Zendesk Talk

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TrackR achieves 10.4% ticket deflection and faster support with Zendesk Talk

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Upwork achieves 90% self-service adoption with Zendesk Talk

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Viaplay achieves 91% customer satisfaction and scalable omnichannel support with Zendesk Talk

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Vimeo achieves self-sustaining, real-time support with Zendesk Talk

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Zip achieves faster response times and scalable omnichannel support with Zendesk Talk

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Zuora achieves 95% customer satisfaction and global multichannel support with Zendesk Talk

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