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Visit Website99designs replaced 3 systems with a Zendesk omnichannel solution
99Designs
Zach Kulas
Director of Global Support
Zendesk Talk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America
Case Studies
Showing 64 Zendesk Talk Customer Success Stories
Accent Group puts its best foot forward with customer-focused care
Accent Group Limited
Mark Rizza
Head of Supply Chain
ACLU - Customer Case Study
ACLU
Justin Birdsong
Associate Director of Enterprise Database Systems
Zendesk Talk helps Adslot maintain 95% customer satisfaction
Adslot
Vanessa Holden
Head of Client Services
With Zendesk, omnichannel support is simple for amaysim
amaysim
Julian Rosenberg
PR Manager
Valuable, speedy, secure Azimo delivers priceless customer service with Zendesk
Azimo
Kevin Miodek
Head of Customer Support and Operations
From beauty products to customer service—breaking the mold the Birchbox way
Birchbox
Leanna Nazzisi
Customer Operations Coordinator
Fast-growing Bolt goes from data blind to data driven with Zendesk
Bolt
Fred Gehrke
Head of Customer Support
Box - Customer Case Study
Box
Jon Herstein
Senior Vice President of Customer Success
BrowserStack - Customer Case Study
BrowserStack
Prasun Choudhury
Head of Customer Support
Carsales - Customer Case Study
Carsales
Shaun Wilton
Customer Service Group Manager
Global, online auctions run smoothly with Zendesk
Catawiki
Melanie Maury
Project Manager – Customer Support
Circles.Life gives telco power back to the people through omnichannel customer support
Circles.Life
Megan Yulga
Marketing Manager
Daniel Wellington seamlessly scales customer service worldwide with Zendesk
Daniel Wellington
Anton Blom
Customer Service Manager Europe
DYME refines the cannabis customer experience with Zendesk
DYME
Lawrence Lewis
Senior Director of Client Services
Ebates earned a 93% CSAT score with the Zendesk omnichannel solution
Ebates
Dylan Campopiano
VP of Member Services
Edmunds - Customer Case Study
Edmunds
Justin Smith
Manager of the Live Help Program
Evernote saw a 17% reduction in ticket volume after configuring their help center
Evernote
Gerald Hastie
Director of Global Customer Experience
FINALCAD supports 30 languages and earns a perfect score in SLA adherence
Finalcad
David Vauthrin
Co-Founder and CMO
Freshly’s proactive support serves up more than fresh food to customers
Freshly
Colin Crowley
Vice President of Customer Service
Fullscript selects a Zendesk omnichannel solution to scale as it grows
Fullscript
Marcus Sinclair
Head of Customer Success
GoFundMe strives for uber-fast first response times
GoFundMe
Morgan Wood
Head of Customer Happiness
Harris Farm Markets - Customer Case Study
Harris Farm Markets
James Kerridge
Online Operations Manager
Harry's - Customer Case Study
Harry's
Katie Rogers
Senior Director of Customer Experience
How HeartFlow is using deep learning and data—and very human support—to help save lives
HeartFlow
Tim Fonte
Vice President of Customer Success
Better service, better products: How Zendesk helps iCard grow its customer base
iCard
Maria Angelova
Customer Service Manager
Cinema first and foremost: Infinity pampers film aficionados with Zendesk
Infinity
Valentina Consalvo
CRM and Customer Care Manager
InVision - Customer Case Study
InVision
Brandon Wolf
Vice President of Customer Support
KEEN puts its best foot forward with customers and partners
Keen
Evan Israel
Operations Specialist & Project Liaison
Lazada Group - Customer Case Study
Lazada Group
Cedric Blum
Vice President of Customer Service
LimeBike scales through high-growth cycles with Zendesk
LimeBike
Lakeysha Hayes
Domestic and International Customer Service Manager
Designing the perfect living space is a snap with Modsy
Modsy
Stephanie Mohr
Head of Customer Success
Monese improved its FRT by 59% with a Zendesk solution
Monese
Lauri Haav
Head of Customer Loyalty
Mr Green bets on Zendesk to keep its customers satisfied
Mr. Green
Jesper Kärrbrink
Chief Executive Officer
mySugr delivers personalized diabetes expertise with Zendesk
mySugr
Anne Kainz
Customer Support Lead-Global
NatureBox - Customer Case Study
NatureBox
Sierra Schwidder
Customer Experience Manager
NYX Gaming offers omnichannel customer service with Zendesk
NYX Gaming Group
Steve Ross
Head of U.S. Customer Service
Olala Homes leans on Zendesk to compete with vacation-rental giants
Olala Homes
Ittai Savran
Chief Executive Officer
OLX reduced global ticket volume by 40% with Zendesk
OLX
Cynthia Toral
Product Owner
Omada Health's innovative approach to patient care
Omada Health
Bill Dougherty
Vice President of IT and Security
OnePlus chose Zendesk for its global omnichannel solution
OnePlus
Maria Kozlova
Data Analyst
PayJoy unlocks access to finance for the world’s underbanked—one smartphone at a time
PayJoy
Gib Lopez
Co-Founder and Chief Operations Officer
Peloton offers members personalized support with Zendesk
Peloton
Laura Mundell
Director of Member Support
Virgin Pulse eliminated siloed support with Zendesk
Personify Health
Mike Clericuzio
Director of Service Support
Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating
RSi
Ryan McCarthy
Senior Director of Global Customer Operations
Shaadi uses Zendesk to help singles find love
Shaadi.com
Gourav Rakshit
Chief Executive Officer
How ShipStation helps companies grow with efficient, easy customer experiences
ShipStation
Delano Mireles
Director of Worldwide Support
How Showpo is scaling support with Zendesk
Showpo
Paul Waddy
Head of Operations
Singapore Life disrupts the life insurance market with Zendesk’s omnichannel solution
Singapore Life
James Shanahan
Chief Operating Officer
Providing always-human conversations, even at scale
Slack
Ali Rayl
Vice President of Global Customer Experience
Millions turn to Squarespace for a great customer experience
SquareSpace
Raphael Fontes
Vice President of Customer Operations
Stanley Black and Decker chooses Zendesk for omnichannel support
Stanley Black and Decker, Inc.
Jaime Ramirez
President
Starling Bank chose Zendesk to offer omnichannel support
Starling Bank
Patrick Vardhan
Head of Customer Service
The State of Tennessee earned a 35% improvement in phone CSAT with the Zendesk omnichannel solution
State of Tennessee
Dustin Swayne
Deputy Commissioner, Tennessee Department of Labor and Workforce Development
Stoiximan drives brand differentiation with a 360° view of the customer
Stoiximan
Lefteris Klimentidis
Head of Customer Support
Subito keeps buyers and sellers happy with Zendesk
Subito
Roberto La Rosa
Head of CX Customer Care
The Salvation Army's IT team empowers employees to serve—and self-serve
The Salvation Army
Katina Durrent
Assistant Director of IT Support
Footwear brand Tony Bianco provides customers with an omni-channel experience
Tony Bianco
Cassie Chen
Customer Experience and Loyalty Manager
TrackR - Customer Case Study
TrackR
Daniel Reveles
Senior Manager of Customer Success
Upwork - Customer Case Study
Upwork
Joe Wang
Director of Customer Experiences
Viaplay’s omnichannel strategy is designed for customer happiness
Viaplay
Tomas Yangbyn
Head of Customer Service and Digital Development
Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform
Vimeo
Cameron Dunn
Head of Community Operations
With Zendesk, agents focus on the customer, not the software
Zip
Larry Diamond
Chief Executive Officer & Co-Founder
How Zuora's beating the industry benchmark with their multichannel support
Zuora
Marlene Summers
Director of Global Support
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