Case Study: OnePlus achieves scalable, streamlined global omnichannel support with Zendesk Talk

OnePlus chose Zendesk for its global omnichannel solution

OnePlus, the community‑driven smartphone maker, faced rapid global expansion and a doubling of its support team that outgrew its existing systems. To centralize omnichannel user support across North America, Europe and Asia and simplify agent workflows, OnePlus chose Zendesk Talk (alongside Zendesk Support and other Zendesk products) as its unified support platform.

Zendesk Talk centralized channels and reporting, streamlined workflows, and helped decrease time to resolution so agents could focus on solving customer issues rather than toggling between disjointed tools. The Zendesk Talk solution let OnePlus scale support operations effectively, operate faster across locations, and monitor team performance more easily while maintaining consistent service standards.

OnePlus

Maria Kozlova

Data Analyst