Case Study: Adslot achieves 95% customer satisfaction with Zendesk Talk

Zendesk Talk helps Adslot maintain 95% customer satisfaction

Adslot, a Melbourne‑based media‑trading platform, faced the challenge of providing 24/7 global support across APAC, EMEA and the Americas while relying on a shared inbox and a phone system that offered no visibility or context. To scale and add transparency to their client services, Adslot adopted Zendesk Talk (alongside Zendesk Support) to modernize how they manage customer interactions.

By implementing Zendesk Talk and Support, Adslot routed calls directly into tickets, leveraged Support analytics and NPS surveys to monitor performance and customer sentiment, and gained real‑time visibility into backlog and call data. The solution delivered measurable impact — Adslot now reports 95% customer satisfaction, clearer prioritization of product and service improvements, and the confidence to grow with Zendesk Talk.

Adslot

Vanessa Holden

‎Head of Client Services