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Visit WebsiteAceable Improves SES by 14% and Grades 147%
Aceable
Madeleine McCaleb
Customer Experience Education Program Manager
MaestroQA
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance software helps managers empower agents to construct exceptional customer experiences.
Case Studies
Showing 41 MaestroQA Customer Success Stories
How ActiveCampaign Uses MaestroQA To Scale Their Support Team
ActiveCampaign
Why Attune Insurance Abandoned Spreadsheets
Attune
Elena Micich
Director of Operations
Brooklinen Enhances Customer Experience with MaestroQA
Brooklinen
Casey Brewer
CX Quality Assurance Manager
Driving Success for ClassPass
ClassPass
Sydney McDowell
CX Enablement Lead
Improve CSAT with QA and Scale Tone With Dashlane
Dashlane
Armanda Antunes
Training and Quality Manager
Providing Real-Time Feedback for the Values-Focused CX Team
Dialpad
Brynn Gaeta
Team Lead for Support QA
Etsy Chat Support Improves Agent Performance by 14%
Etsy
Natasha Lende
Training & Support Content Manager
Recognizing and Rewarding Agent Efforts Through QA Data
Etsy
How FabFitFun Uses Customer Service Quality Assurance To Manage A Best-In-Class Support Team
FabFitFun
Caitlin Logan
Senior Director of Customer Experience
How FabFitFun used QA to Incentivize Agent Performance and Boost CSAT by 6%
FabFitFun
Why Freshly Ditched Spreadsheets To Get To 96% CSAT
Freshly
Ben Segal
Senior Manager of Customer Service Excellence
Getaround's Journey to Agent Performance Excellence
Getaround
Adanna McAlpin
Training & Quality Manager
How GetUpside Maintained Lightning-fast Response Times
Getupside
Greenhouse Experiences 10% Increase in CSAT by Focusing on Training & QA
Greenhouse
How Harry’s Uses Zendesk And MaestroQA To Deliver Effortless Customer Experiences
Harry’s
Alisha Sedor
Customer Experience Manager
How Headspace Maintains Brand Voice Consistency With a Quality Management Platform
Headspace
Michael Luevanos
Quality Assurance Manager
How Illuminate Education Created An Authentic Feedback And Growth Mindset Culture With Peer Review
Illuminate Education
Matt Dale
Vice President of Support
How Quality Assurance software empowers agents at LevelUp
LevelUp
Steph Jacobson
LevelUp
Building a Knowledge Base for CX Teams for Lyft
Lyft
How Mailchimp Transformed their QA Program with MaestroQA
Mailchimp
Anna Dang
Quality Control Manager, and Nicole Wong, Quality Control Specialist
Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function
Mercari
How MeUndies Scaled and Managed a Remote Team with a Customer Service Quality Assurance Program
MeUndies
How MeUndies Achieved 99% CSAT with QA
MeUndies
How Agent Experience And Values-Based Quality Assurance Drives The Art of Conversation
MOO
Livia Rayeck
Customer Service Manager/Supervisor
Keeping Agents up to Speed With Rapid Product Launches
Peloton
Micaela Rodriguez
Quality Manager
Pipedrive Invests In Quality To Build Deeper Customer Relationships
Pipedrive
Daniel Figueiredo
Pipedrive
How Plangrid Runs Coaching Sessions
PlanGrid
Joshua Jenkins
Customer Support Manager
Resident’s journey to customer support excellence
Resident
Michelle Zimmerman
Quality Management Analyst
Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations
Scribd
Moon Gordy
Quality Assurance Specialist
How SeatGeek Built and Scaled a More Human QA Scorecard
SeatGeek
How Sendle Built a Scalable Coaching Program with MaestroQA
Sendle
Stacy Perez
Quality Analyst
How SpotHero Scaled Their Customer Care Team From Two To Forty
SpotHero
Monica Edie
SpotHero
SquareSpace - Customer Case Study
SquareSpace
Elise Arnett
Director of the Customer Operations Learning Team
Why Staples Replaced Legacy CX Systems
Staples
Bonni Poch
Customer Experience and Training Manager
Stitch Fix Builds Better Calibration Workflows with MaestroQA
Stitch Fix
Tails.com Boosts Support Agent Performance
Tails.com
Daniel Jensen
Quality & Training Team Leader
How TaskRabbit enhanced fraud prevention and trust with MaestroQA
TaskRabbit
Cody Summers
Global Risk Operations Manager
WP Engine Integrates Guru with MaestroQA
WP Engine
Jose Paez
CX Program Manager
How Yubo Built a Scalable QA Program with MaestroQA
Yubo
Valentin Nait
Support Team Lead
How To Manage Customer Service Training With QA
Zola
Rachel Livingston
Senior Director, Operations
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