Case Study: Upwork achieves faster, smarter AI proposal drafting with Fireworks AI

How Upwork and Fireworks deliver faster, smarter proposals for freelancers

Upwork, the world's largest work marketplace, faced the challenge of delivering high-quality, instantaneous AI assistance for its new feature, Uma’s ability to create proposal drafts. They needed a solution that could provide ultra-fast inference for real-time user interactions, support custom AI models for superior results, and scale to meet the demands of their global user base.

Fireworks provided the solution by powering a key component of Upwork's custom-AI strategy with its Enterprise API. Fireworks delivered ultra-fast inference and seamless integration, allowing Upwork to deploy task-specific models using multi-LoRA support. The result was an order-of-magnitude improvement in latency, enabling freelancers to receive instantaneous, tailored proposal suggestions and significantly reducing the time-to-apply for jobs.

Upwork

Andrew Rabinovich

Head of AI & Machine Learning