Forethought B2B Case Studies & Customer Successes

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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Forethought B2B Case Studies & Customer Successes

Case Studies

Achievers achieves 93% first contact resolution with Forethought Support AI

ActiveCampaign achieves 60% chat deflection and AI-driven CX gains with Forethought

Cotopaxi achieves 168% ROI in six months with Forethought

Desire2Learn achieves 32% more cases closed per hour with Forethought’s Agatha Assist

Fetch Achieves 26% More Support Output and 3.9x ROI with Forethought

Forma improves customer experience and boosts deflection with Forethought

Grammarly achieves 87% deflection and 4.2 CSAT with Forethought

iFIT Saves 436 Agent Hours with Forethought

Kickfin achieves 72% self-serve rate with Forethought

Leading Service Marketplace Company achieves 85% accuracy on routed tickets with Forethought's Agatha Triage

Lime achieves 77% faster response times with Forethought

MasterClass boosts agent efficiency and deflects 8%+ of tickets with Forethought's Agatha

Spordle achieves 142% ROI and 86% self-serve rate with Forethought

Thumbtack improves support operations with Forethought AI

Typeform achieves up to 20% reduction in ticket reply time with Forethought's Agatha Assist

Upwork cuts resolution time by 50% with Forethought AI

YAZIO achieves 80% ticket deflection without lowering CSAT with Forethought Solve

YNAB achieves 70% ticket deflection with Forethought

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