Forethought

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

Case Studies

Showing 16 Forethought Customer Success Stories

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Achievers Attains 93% First Contact Resolution with Forethought

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Cotopaxi Hits 168% ROI in Six Months with Forethought

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Desire2Learn Increases Cases Closed By Over 30% Using Forethought

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Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought

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Forma’s Members Keep Rising—but So Does Their Deflection Rate

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iFIT Saves 436 Agent Hours with Forethought

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Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

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Kickfin Achieves 72% Self-Serve Rate with Forethought

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Partnering With a Leader in the Local Services Marketplace to Improve Their Support Operations

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

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At MasterClass, Agatha Gives Agents Time to Serve Customers Well

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Spordle Scales Customer Support with 142% ROI

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Thumbtack Improves Support Operations With Forethought

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New Agents at Typeform Reduce Time Spent Working Tickets by Up to 20% With Agatha Assist

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Upwork Reduces Time to Resolution by 50% with Forethought

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YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

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