Forethought B2B Case Studies & Customer Successes

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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Forethought B2B Case Studies & Customer Successes

Case Studies

Achievers Attains 93% First Contact Resolution with Forethought

Cotopaxi Hits 168% ROI in Six Months with Forethought

Desire2Learn achieves 32% more cases closed per hour with Forethought’s Agatha Assist

Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought

Forma’s Members Keep Rising—but So Does Their Deflection Rate

iFIT Saves 436 Agent Hours with Forethought

Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

Kickfin Achieves 72% Self-Serve Rate with Forethought

Leading Service Marketplace Company achieves 85% accuracy on routed tickets with Forethought's Agatha Triage

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

MasterClass boosts agent efficiency and deflects 8%+ of tickets with Forethought's Agatha

Spordle Scales Customer Support with 142% ROI

Thumbtack Improves Support Operations With Forethought

Typeform achieves up to 20% reduction in ticket reply time with Forethought's Agatha Assist

Upwork Reduces Time to Resolution by 50% with Forethought

YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

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