Forethought B2B Case Studies & Customer Successes

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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Forethought B2B Case Studies & Customer Successes

Case Studies

Achievers Attains 93% First Contact Resolution with Forethought

Cotopaxi Hits 168% ROI in Six Months with Forethought

Desire2Learn Increases Cases Closed By Over 30% Using Forethought

Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought

Forma’s Members Keep Rising—but So Does Their Deflection Rate

iFIT Saves 436 Agent Hours with Forethought

Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

Kickfin Achieves 72% Self-Serve Rate with Forethought

Partnering With a Leader in the Local Services Marketplace to Improve Their Support Operations

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

At MasterClass, Agatha Gives Agents Time to Serve Customers Well

Spordle Scales Customer Support with 142% ROI

Thumbtack Improves Support Operations With Forethought

New Agents at Typeform Reduce Time Spent Working Tickets by Up to 20% With Agatha Assist

Upwork Reduces Time to Resolution by 50% with Forethought

YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

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