Case Study: Upwork achieves more actionable feedback with Textio

Upwork improves feedback quality by 78% with Textio

Upwork, a global AI-enabled work marketplace, faced a challenge with the quality of performance feedback across its organization. Managers struggled to provide specific, actionable insights, leading to vague comments and uncertainty among employees. To address this, Upwork partnered with Textio and implemented its AI-enabled feedback tool to improve clarity and actionability.

By integrating Textio's tool into its review cycles, Upwork achieved a 78% improvement in feedback quality. The solution helped identify and fix 121 issues, leading to more specific and growth-oriented feedback. Textio's analytics also provided valuable insights into goal quality and helped close equity gaps, ultimately fostering a stronger culture of development and high performance.

Upwork