Zendesk Messaging

1-Stop Connections

Alex Wood

Head of Customer Service

99designs

Zach Kulas

Director of Global Support

ABC Glofox

Philip Lynch

Customer Service Manager

Accent Group Limited

Mark Rizza

Head of Supply Chain

Accor Plus

Christopher Douglas

Director of Member Services

Alfa-Bank

Vyacheslav Skorbezh

Director of Communications

amaysim

Peter James

Head of IT and Operations

Azimo

Kevin Miodek

Head of Customer Support and Operations

Baleària

Alessandro Zollino

Director of Customer Experience

Banc Sabadell

Jose Juan Martinez Auñón

Director of Customer Service Platforms and Conversational Banking

Bauhaus

Bea Niewiara

Contact Center Manager

Bill.com

Ashish Patel

Director of Customer Support

Bing Lee

Nigel Price

Head of E-commerce

Biobot

Phil Kowalski

Director of Customer Success

Birchbox

Leanna Nazzisi

Customer Operations Coordinator

Bitkub

Atthakrit Chimplapibul

Co-founder and Chief Executive Officer

Bloom & Wild

Isobel Mills

Lead Customer Delight Manager

Bolt

Toby Humphrey

Product Manager for Customer Support

Box

Jon Herstein

Senior Vice President of Customer Success

BoxyCharm

Anna Skidmore

Vice President

Bukalapak

Tine Ervina Effendi

Associate Vice President of Customer Satisfaction Management

Carousell

Chloe Ng

Internal Products Specialist

Carsales

Shaun Wilton

Customer Service Group Manager

Catapult

Thomas Powers

Vice President of Product Support

Catch Group

Ivan Trajkovski

Head of Customer Experience

Circles.Life

Tom Brown

Customer Service Operations Manager

College storage

Matt Gronberg

Co-Founder and Chief Operating Officer

Connective

Tim McMinn

Training and Support Manager

CoreLogic

Sarah Edwards

Executive, Client Experience

Coursera

Michael Robichaud

Manager of Support Product

DA-ACPC

Justine Trey R. Cubos

Project Head of the Online Helpdesk

Daniel Wellington

Anton Blom

Customer Service Manager Europe

Datto

Jason Elston

Senior Director of North America Tech Support

Degreed

Kevin Barry

VP of Global Technical Services & Support

Deputy

Tim O'Mahony

Global Customer Support Director

DevFactory

Rahul Subramaniam

Chief Executive Officer

DistroKid

Jasen Samford

Director of Artist Relations

Ditzo

Wouter de Vries

Performance Manager

Dollar Shave Club

Trent Hoerman

Senior Program Manager

Dorm Room Movers

Steve Lacoss

Supervisor of Production

Drizly

Brian White

Director

Ebates

Dylan Campopiano

VP of Member Services

Edmunds

Justin Smith

Manager of the Live Help Program

Element

Kammie Larkin

Customer Service Manager

Events DC

Albert DeGregorio

Director of Digital Workforce and Technical Partner Operations

Everlane

Shane Roach

Customer Experience Operations

Evernote

Gerald Hastie

Director of Global Customer Experience

Faberlic

Dmitrii Vertiporokh

Director of Digital Development

Federal Communications Commission

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology

Feed.

Aurore Galland

Customer Support Happiness Manager

Finalcad

David Vauthrin

Co-Founder and CMO

FoodPanda

Jorge Vernetta

Global Operations Manager

Fossil Group

Bernie Gessner

Vice President of Global Customer Care & Retail Operations

Four Seasons

Felicia Yukich

Global Social Media Marketing Manager

Fred IT Group

Kerri McLellan

General Manager of Customer Experience

Freshly

Michael Wystrach

Chief Executive Officer

Freshly

Ben Segal

Associate Director of CX

Fullscript

Marcus Sinclair

Head of Customer Success

Fútbol Emotion

Daniel Hsu

eCommerce Manager

GCash

Joanne Avendano

Vice President of Customer Experience

GlassesUSA.com

Doron Pryluk

SVP of Customer Experience

Grove

Aashley Malsbury

Community Happiness Systems Manager

GrubHub

Schuyler Weinberg

Administrator

Handy

Dylan Henry

Director of Customer Experience

HomeBridge

Ben Chapman

Director of Client-Facing Experience and Analytics

Honeylove

Trevor Humphrey

VP of Customer Experience

iCard

Maria Angelova

Customer Service Manager

Impossible Foods

Gabrielle McCobin

Senior Manager of Customer Advocacy

Infinity

Valentina Consalvo

CRM and Customer Care Manager

Junkyard Golf Club

Ruth Derry

Customer Service Manager

Kamal Osman Jamjoom Group

Phillip Smith

Group Head of Digital

KEEN, Inc.

Evan Israel

Operations Specialist & Project Liaison

KRAFTON

Nakhyun Sung

Global Customer Support Manager

Kreditech

Pinaki Nanda

Systems Administrator

L’Oreal

David Desinger

ETNEHS Technician

Lazada Group

Cedric Blum

Vice President of Customer Service

Le Tote

Aubrie Rice

Customer Development Manager

Leboncoin

Sabrina Amiri

Head of Content and Customer Service

Life Fitness

Allyson Olsen

Director of Customer Care and Support

Lightspeed

Dan Ross

Support Operations Manager

LINE MOBILE

Anuchit Khamnoi

Head of Customer Service

Made.com

Dee Kumar

Head of Customer Services (UK)

MailChimp

Dave Carr

Assistant Director of Tech Support

MakeSpace

Sean Benedict

CX Operations Manager

ManageBac

Kieran Tully

Director of Customer Success

Mendelics

David Albergoni

Infrastructure and Facilities Manager

Micro Center

Beth Held

Director of Call Center Operations

Miinto

Konrad Kierklo

CEO

Minor Hotels

K’lee Challinger

Social Media Optimization and Real-time Customer Service Manager

Missouri Star Quilt Company

Wendi Mills

Customer Service Manager

Modsy

Stephanie Mohr

Head of Customer Success

Monese

Lauri Haav

Head of Customer Loyalty

MOO

Annelisa Brown

Manager of Customer Support and Insight

Mr. Green

Jesper Kärrbrink

Chief Executive Officer

MTN Ghana

Angela Solomon

Customer Social Media & Digital Channels Manager

mySugr

Anne Kainz

Customer Support Lead-Global

NatureBox

Sierra Schwidder

Customer Experience Manager

Netwealth

Matt Heine

Joint Managing Director

Nexon

Barry Schwartz

Associate Director of Customer Support

Northmill Bank

Simon Nilsson

Chief Commercial Officer

NYX Gaming Group

Steve Ross

Head of U.S. Customer Service

Olala Homes

Ittai Savran

Chief Executive Officer

OLX

Cynthia Toral

Product Owner

OnePlus

Maria Kozlova

Data Analyst

Outreach

Ruth Frantz

Director of Technical Support

Oz Hair and Beauty

Guy Nappa

Chief Operating Officer

PayJoy

Gib Lopez

Co-Founder and Chief Operations Officer

PayNearby

Minakshi Taly

Project Manager

Peloton

Laura Mundell

Director of Member Support

Personify Health

Mike Clericuzio

Director of Service Support

Photobucket

Trishia Mercado

Senior Manager, Member Engagement

Play Games24x7

Nishant Kalgutkar

Associate Director – Customer Excellence

Plesk

Anton Maslov

Operations Manager

Prezi

Daniel Kovacs

Customer Support Manager

Printful

Lora Kimball

Customer Support Manager

Prosper

Brian Taylor

Sr. Director of Customer Experience

Raddish Kids

Jennifer Buchanan

Customer Service and Retention Manager

RapidG

REA Group

Tim Sulzberger

Service Design and Innovation Manager

RedDoorz

Tia Dini Associate

Vice President, Customer Service

Reprise

Paul Vidal

Vice President Customer Success

Retail Solutions Inc.

Ryan McCarthy

Senior Director of Global Customer Operations

Reverb

Daniel Santrella

Director of Customer Engagement

Rhythm Energy

Jennifer Schmitt

Senior Director of Customer Care and Operations

Riot Games

Shaun ‘BlueFire’ Randall

Product Manager Support Engineering

Sendcloud

Bas Smeulders

Founder

Sentral

Matt Castoro

Director of Product Development, Communications and Operations

Sezzle

Nathen Brickner

Director of Support Enablement

Shaadi.com

Gourav Rakshit

Chief Executive Officer

ShipStation

Delano Mireles

Director of Worldwide Support

Showpo

Paul Waddy

Head of Operations

Siemens

Steven Franklin

Global Head of Customer Service

Simpleray

David Birchmier

Vice President

Sinch MessageMedia

Mitchell Schierhuber

Senior Manager Global Support Operations

Singapore Life

James Shanahan

Chief Operating Officer

Slack

Ali Rayl

Vice President of Global Customer Experience

SlicePay

Suhas Reddy

Director of Operations

Smiles

Vanessa Tannuz

Product Manager

Sole Society

Mia Chapa

Customer Care Manager

Spartan Race

Aja Varney

Director of Customer Service

Spoonflower

Jennifer Spanos

Senior Manager, Business Operations

SquareSpace

Raphael Fontes

Vice President of Customer Operations

Stanley Black and Decker, Inc.

Jaime Ramirez

President

Starling Bank

Patrick Vardhan

Head of Customer Service

State of Tennessee

Joseph Garcia

Director of Customer Success

Stoiximan

Stathis Loverdos

Director of Services

Subito

Roberto La Rosa

Head of CX Customer Care

Syfe

Jack Prickett

Head of Operations

TaskRabbit

Kevin Rury

Senior Workforce Management Analyst

Teachable

Teamworks

Faryn Roy

Vice President of Customer Success

The Boston Globe

Eric Witman

Lead CX Systems Specialist

The O2 Arena

Adam Wilson

Head of Customer Relations

The Pas Group

Anna Samkova

Loyalty and Digital Manager

The Smith Family

Dylan Rose

National Manager, Customer Experience (CX) and Supporter Operations

Thinkific

Veronica Howes

Director of Customer Success

Thrive Market

Michelle Rascon

Customer Support Manager

thyssenkrupp Rasselstein

Robert Cwicinski

Chief Executive Officer

Tony Bianco

Cassandra Chen

Customer Experience and Loyalty Manager

TrackR

Daniel Reveles

Senior Manager of Customer Success

Trustpilot

Tonni Buur

Vice President of Support

Uber

Ashley Bradford

Global Chat Support Program Manager

Udacity

Denielle Booth

Global Manager of Student Support

Unity

David Schroeder

Senior Manager of Services Support

Unleashed

Jonas Grooten

Customer Care Lead

Upwork

Joe Wang

Director of Customer Experiences

Utila Dive Center

Manny Lagos

Executive Manager

Viaplay

Tomas Yangbyn

Head of Customer Service and Digital Development

Vimeo

Cameron Dunn

Head of Community Operations

Waikato Institute of Technology (Wintec)

Bradley Vines

Director, Information Technology

Wavy

Romain Rodriguez

Head of Customer Support

Wellhub

Rafael Sobral

Director of Operations

Workrise

Zachary Seay-Klatt

Systems Administrator

Wrike

Art Rybalko

Support Team Manager

Yext

Temy Mancusi-Ungaro

Senior Vice President of Client Delivery

Zip

Larry Diamond

Chief Executive Officer & Co-Founder

Zuora

Marlene Summers

Director of Global Support