Case Study: Leboncoin achieves better customer experience with Zendesk Messaging

Leboncoin deals in exceptional customer experiences

Leboncoin, one of France’s leading online classified sites, needed a more integrated way to manage the huge volume of customer questions coming from buyers, sellers, and business users across multiple channels. To replace its aging open-source ticketing tool, Leboncoin adopted Zendesk Messaging, using Zendesk Support, Guide, and Chat to handle interactions, FAQs, and customer service at scale.

With Zendesk Messaging, Leboncoin created a single, scalable workflow for support, self-service, and chat, while also improving reporting and internal collaboration across teams. The result was faster service, more automation, and better user experience, with Zendesk Guide handling at least 35,000 visits a week and customer satisfaction reaching 85%.

Leboncoin

Sabrina Amiri

Head of Content and Customer Service