Case Study: Raddish Kids achieves increased conversions and a connected remote support team with Zendesk Messaging

Raddish Kids + Zendesk Increased conversions and a connected remote team

Raddish Kids is a Los Angeles–based subscription cooking club for kids that saw demand surge during the COVID-19 pandemic. That growth nearly doubled support ticket volume just as the customer service team moved to remote work and expanded, creating challenges around staggered schedules, handling gift-related order inquiries, and preserving a personal, community-focused support experience.

Raddish implemented Zendesk (Support, Chat, Talk, Guide, Explore) with Shopify and Chargify integrations to centralize conversations, predict ticket volume, and route inquiries efficiently. The platform enabled remote collaboration (shared views, chat handoffs), faster onboarding, and single-touch resolutions for 85% of tickets, contributing to 99% CSAT and a notable boost in conversions (+20%).

Raddish Kids

Jennifer Buchanan

Customer Service and Retention Manager