Avaya - Customer Case Study
B2B Case Studies Featuring Avaya as the Customer
Explore case studies featuring Avaya as the customer — learn how vendors and partners helped Avaya solve real business challenges.
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
Case Studies
Showing 35 Success Stories about Software and Services used by Avaya
Avaya achieves faster build deployments and improved release quality with JFrog Artifactory
Avaya
Tony Pereira
Director of SMEC Business Development
Avaya achieves increased sales with Global Database's Middle East lead database
Avaya
Dina EI Banna
Marketing Director
Unlocking Service Revenue Opportunity Through Business Process Optimisation and Improved Data Flow
Avaya
Kenneth Fox
Director of IT
Avaya - Customer Case Study
Avaya
Nicola Williams
Digital Marketing & Campaigns Manager
Avaya MX Bridge Conference Controller
Avaya achieves 25% real estate portfolio reduction and faster decision-making with SpaceIQ (Serraview)
Avaya
Hamish Clarke
Director of Global Real Estate
Avaya - Customer Case Study
Avaya - Customer Case Study
Avaya doubles Net Promoter Score, boosts customer experience, and cuts IT maintenance costs by 30% with Oracle Marketing Cloud
Avaya
Fari Ebrahimi
Senior Vice President, Global Chief Information Officer
Avaya - Customer Case Study
How Avaya Is Successfully Using Echobot for Digital Sales in Everyday Operations
Avaya
Manuel Peichl
Project Management Office
Avaya embeds intelligent insights into CRM workflows using CRM Analytics Plus
Avaya
Mariano Salatino
Vice President of Sales Operations
Avaya - Customer Case Study
Avaya - Customer Case Study
By switching to Conformiq Model Based Testing methodology, Avaya achieved up to 5x productivity gains in testing within six months
Avaya
Dinesh Patil
Avaya
Avaya Transitions to the Cloud with Aiven Underpinning its Flagship Avaya Experience Platform
Avaya
Rich Driscoll
Senior Vice President, IT Enterprise and Cloud Operations
How Avaya managed to grow its partner and developer ecosystem by 40%
Avaya
Jon Alperin
Global Managing Director of Developer Relations (DevConnect)
Avaya doubles Net Promoter Score and enhances customer experience with Oracle Cloud solutions
Avaya
Fari Ebrahimi
Senior Vice President, Global Chief Information Officer
Avaya achieves standardized global sales forecasting and pipeline accountability with C9's Active Pipeline
Avaya
Mark Ellison
Director, Global Sales Operations
Avaya builds a 995‑video knowledge library and boosts support reach with TechSmith's Camtasia Studio
Avaya
Carl Knerr
Services Director, Avaya
Avaya achieves $2M annual revenue increase and 2,000% ROI with Informatica
Avaya
Rich Trapp
Global Data Quality Director
Avaya achieves rapid, scalable, cost-efficient cloud contact centers with Google Cloud Platform
Avaya
Joe Manuele
Vice President
Avaya Teams with SOASTA to Test Global Support Application at Scale
Avaya
Virginia Reynolds
Sr. Director Global IT Quality Assurance
Avaya - Customer Case Study
Avaya achieves supply chain transformation and real-time visibility with Kinaxis RapidResponse
Avaya
Benji Green
Director Global Ops, Sales, Supply & Inventory Planning
Avaya accelerates innovation and reduces costs with Oracle Integration Cloud Service
Avaya
Swamy Kuppuswamy
Director
Avaya achieves 75% cost savings and enhanced campus visibility with Avigilon high-definition surveillance
Avaya
Bill Parkin
Senior Manager of Physical Security
Avaya achieves clearer, more engaging product demonstrations and increased sales with NEC Display Solutions
Avaya
Alex Lopez
Senior Manager Executive
Avaya - Customer Case Study
Avaya
Matt Sumner
Program Manager
Avaya achieves always-on, efficient customer support with TeamViewer
Avaya
Thomas Wollenhaupt
Customer Support Engineer
Avaya achieves streamlined campus recruitment and rapid hires with iMocha assessments
Avaya - Customer Case Study
Avaya achieves streamlined payroll, tax automation and higher employee satisfaction with Ramco Systems
Global technology company eliminates nearly a quarter of their real estate portfolio with Serraview’s Workplace Optimization solutions
Avaya
Griffin Morrisey
Space & Program Management Director
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